Different Risk Assessment Methodology color in platform and workspace after upgrade to Zurich

Chunho
Tera Expert

Hi All,

 

The team are facing the issue where the Risk Assessment Methodology (RAM) for the overall scoring is showing different color in both platform and workspace with the same record after upgrade the instance to Zurich. Did anyone facing this issue and is there any solutions for it? 

Workspace:

Chunho_0-1759451414860.png

Platform:

Chunho_1-1759451455925.png

 

Thank you in advance.

1 ACCEPTED SOLUTION

Hi @M Iftikhar,

 

Thank you for the reply, our team managed to solved this issue by updating the Next Experience color styles from the "sn_risk_advanced_risk_color_style" table. It seem like the setup screen on Xanadu and Zurich is slightly different which might cause the mentioned issue.

Xanadu:

Chunho_0-1760031065658.pngChunho_1-1760031072908.png

Zurich (Before update):

Chunho_2-1760031157784.png

Chunho_3-1760031293456.png

Final Result (After update):

Chunho_4-1760031344084.pngChunho_5-1760031399570.png

 

View solution in original post

2 REPLIES 2

M Iftikhar
Tera Sage

Hi @Chunho , 
I checked this on my Zurich instance, and I’m seeing the same color displayed in both the Platform and the Workspace views for the Risk record. I’ve attached screenshots from my instance.
Platform 

MIftikhar_0-1760022490671.png

MIftikhar_2-1760022582805.png

 


Workspace


 
MIftikhar_4-1760022879313.png

 

MIftikhar_3-1760022622750.png

Since it’s displaying correctly for me, it doesn’t appear to be a general Zurich issue. It might be specific to your instance — possibly due to custom UI policies, client scripts, or color mappings that were overridden during the upgrade.

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.  



Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Hi @M Iftikhar,

 

Thank you for the reply, our team managed to solved this issue by updating the Next Experience color styles from the "sn_risk_advanced_risk_color_style" table. It seem like the setup screen on Xanadu and Zurich is slightly different which might cause the mentioned issue.

Xanadu:

Chunho_0-1760031065658.pngChunho_1-1760031072908.png

Zurich (Before update):

Chunho_2-1760031157784.png

Chunho_3-1760031293456.png

Final Result (After update):

Chunho_4-1760031344084.pngChunho_5-1760031399570.png