Hi All,
The team are facing the issue where the Risk Assessment Methodology (RAM) for the overall scoring is showing different color in both platform and workspace with the same record after upgrade the instance to Zurich. Did anyone facing this issue and is there any solutions for it?
Workspace:
Platform:
Thank you in advance.
Hi @M Iftikhar,
Thank you for the reply, our team managed to solved this issue by updating the Next Experience color styles from the "sn_risk_advanced_risk_color_style" table. It seem like the setup screen on Xanadu and Zurich is slightly different which might cause the mentioned issue.
Xanadu:
Zurich (Before update):
Final Result (After update):
Hi @Chunho ,
I checked this on my Zurich instance, and I’m seeing the same color displayed in both the Platform and the Workspace views for the Risk record. I’ve attached screenshots from my instance.
Platform
Workspace
Since it’s displaying correctly for me, it doesn’t appear to be a general Zurich issue. It might be specific to your instance — possibly due to custom UI policies, client scripts, or color mappings that were overridden during the upgrade.
Hope this helps!
If my response helped, please mark it as the accepted solution so others can benefit as well.
Hi @M Iftikhar,
Thank you for the reply, our team managed to solved this issue by updating the Next Experience color styles from the "sn_risk_advanced_risk_color_style" table. It seem like the setup screen on Xanadu and Zurich is slightly different which might cause the mentioned issue.
Xanadu:
Zurich (Before update):
Final Result (After update):
