Is there any to remove the follow and update buttons from change request
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yesterday
As part of upcoming enhancements to the Change Request module, we are planning to remove the "Update" and "Follow" buttons from the Change Request form UI. This change is being proposed to simplify the user interface, reduce unnecessary user actions, and align with custom workflows where alternate saving or tracking mechanisms are being implemented.
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yesterday
@Suryareddi For follow button follow SN article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687595
For update button : Go to "sys_ui_action" table and look for update button and table=global. In this record add the condition along with existing conditions &¤t.getTableName() != 'change_request'
Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692665
Please mark the answer correct/helpful accordingly.
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yesterday
My thoughts
-> Disable Follow button on CHG
a) Disable it by updating attribute live_feed=false on Collection Type Dictionary for CHG table
How to turn off the 'Follow' functionality on any table
-> Disable Update button on CHG
a) Visit this UI action which is on Global table
https://instanceName.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=42df02e20a0a0b340080e61b551f2909
b) Update the UI action condition to exclude it -> part I highlighted is the newer condition
current.isValidRecord() && current.canWrite() && gs.getProperty('glide.ui.update_is_submit') != 'true' && current.getTableName() != 'change_request'
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader