Is there any to remove the follow and update buttons from change request

[Suryareddi]

As part of upcoming enhancements to the Change Request module, we are planning to remove the "Update" and "Follow" buttons from the Change Request form UI. This change is being proposed to simplify the user interface, reduce unnecessary user actions, and align with custom workflows where alternate saving or tracking mechanisms are being implemented.

[RaghavSh]

@Suryareddi For follow button follow SN article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687595 

For update button : Go to "sys_ui_action" table and look for update button and table=global. In this record add the condition along with existing conditions  &&current.getTableName() != 'change_request'

Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692665 

Please mark the answer correct/helpful accordingly.

[RaghavSh]

@Suryareddi Did this work for you?

[Ankur Bawiskar]

@Suryareddi 

My thoughts

-> Disable Follow button on CHG

a) Disable it by updating attribute live_feed=false on Collection Type Dictionary for CHG table

How to turn off the 'Follow' functionality on any table 

-> Disable Update button on CHG

a) Visit this UI action which is on Global table

https://instanceName.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=42df02e20a0a0b340080e61b551f2909

b) Update the UI action condition to exclude it -> part I highlighted is the newer condition

current.isValidRecord() && current.canWrite() && gs.getProperty('glide.ui.update_is_submit') != 'true' && current.getTableName() != 'change_request'

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Suryareddi 

Hope you are doing good.

Did my reply answer your question?

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