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• Question

Hide variables that weren't filled in the request in Workspace

Hi everyone,I’m working with a catalog item that contains a large number of variables and many different scenarios. Because of this complexity, creating multiple UI Policies to control the visibility of variables in Workspace would become very diffic...

• Question

Adding the 'description' to Catalog Item cards in catalog

When I go to the Service Catalog and click on something like "Software" When you look at the category you see the 'name' and the 'short_description' displayed name = adobe workfront short_description = software request - Adobe Workfront I don't want ...

• Question

Configuration > IntegrationHub ETL is not found to complete my learning course in my INSTANCE

I am not able to get the Integrationhub ETL under the  Navigate to Configuration > IntegrationHub ETL i am using  ServiceNow Platform Implementation (Zurich) (Course) /  SNPI - Import CMDB Data (Content) .i completed course 95% but due to this Integr...

• Question

Auto scaling group vulnerabiities from Wiz

How do you not bring in autoscaling groups from wiz into servicenow ? we did not see an option to tweak the configuation in the configure option. Anyone have any ideas?

• Question

Unable to select "sys_journal_field" table in Lookup Record action in Flow Designer

I'm Unable to select "sys_journal_field" table in Lookup Record action in Flow Designer, is it expected behaviour? If so then what is the alternative? here I don't want to use Business rule. Requirment is... whenever Additional comment changes  ANDad...

• Question

workspace uib

Hii,why is this category showing duplicate?thanks and regards,Mohammed Shariqh  

• Question

Assistance Needed: Export Emails as PDF from Incident Form

 Hi,I would like to create an “Export Email” button on the Incident form (under the Email tab, as shown in the attached screenshot).When the button is clicked, it should download a single PDF file that includes:All email communicationsSubjectEmail bo...

• Question

what will captur in update sets

• Question

Add Base URL to URL type field

Hello Experts, I have created a URL type field on the custom table/form. And, the value comes into it is from external data source that will have Ticket number. Now, If I click on that ticket number, I want it to be routed to the external tool that h...

• Question

Inbound Email to generate RITM and add Parsed Email variables into catalog Item Variables

Inbound Email to generate RITM and Catalog Task and  add Parsed Email variables into catalog Item Variables .Also requested for and Requested By are to be updated with requestor variables I have developed the solution using Inbound Email ,Parse Email...

• Question

Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

• Question

Why there are many OOTB Agentic workflows with SINGLE AI agent in it? How is it called as Agentic?

There are many OOTB Agentic workflows with a SINGLE AI agent in it? How is it Agentic? As per Agentic concept,“Agentic AI is an Autonomous AI system which plans, reasons and orchestrates "multiple AI agents" to achieve a goal with minimal human inter...

• Question

Prepare Your Banking Data Model

Objective Understand how to prepare a banking data model for a Financial Services Operations (FSO) implementation. This article expands on foundational concepts introduced in Getting Started with Banking Service Management by exploring Customer Data ...

• Article

BLOG : Creating Zoom Meetings from ServiceNow Using REST API

This example shows how to integrate Zoom with ServiceNow so developers can create Zoom meetings directly from a ServiceNow form using OAuth 2.0 and REST API.FlowServiceNow Form -> UI Action -> Script -> REST Message -> Zoom API -> Join URL returned 1...

• Question