ServiceNow Community

How can we track knowledge articles used to generate Now Assist answers?

When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links. In the new world of AI generated answers, we hope our knowledge a...

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SOM - Display of product offerings catalog loads indefinitely

Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...

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VIP star not showing in SOW list view

Hello,I'm on Xanadu.I'm looking to have my agents see the vip flag in SOW both from the Incidents details screen as well as the SOW overview (record information) view.They currently only see the flag in the SOW overview (record information) screen.Th...

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Inbound email actions deleted before creating RITM

Hello All,I have an inbound action. I receive email from @aaaaa.com and it should create an RITM.I am receiving emails but they are getting deleted before the flow creates RITM

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About access to Employee Center Pro

I have an issue that's really troubling me. I want to log in to Employee Center Pro to check the OOTB services for New Hire Onboarding, but when I log in through Self-Service → Employee Center, it doesn’t seem to be the Pro interface—it looks like th...

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Cannot validate "Lists and Filters Task" in "Welcome to ServiceNow"

I followed the instructions but validation is failing. Based on the error message I also tried "AND Active is true" but that didn't work, either.

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Is this action unnecessary?

A large number of OOTB "send_notifications" actions are created as flow engine context records [sys_flow_context].I thought they were actions to be used within flows, but it seems that's not the case.After a little research, I found that they appear ...

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Resolved! Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

I did what is detailed below: Task Instructions:1. Impersonate 'Platform User'.2. Set your instance preferences to show date and time formats on forms.3. Set your instance preferences to show help tips on forms. But the Validate Task is always failin...

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Use a record producer to help a user decide what kind of ticket they need to submit.

We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...

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Resolved! Create multiple RITMs under one request using MRVS on cataog item

Hi community members,I have a wired requirement where we can't use Cart on our portal because we are requesting technical services from this specific portal.We need to have a single catalog item request form, from where user can add multiple values t...

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ServiceNow for Microsoft 365アプリをTeamsに設定したら、Portal画面が表示されない

ServiceNow for Microsoft 365でPortalが開けずエラーが表示されます原因と解決の機会を知りたい。エラー：「ユーザー認証中にエラーが発生しました」ーーーーーーーーーーーーーーーーーーーーーーーー考えられる原因は、以下。・Azure Portalのアプリにインストールした[SSO and Activity Notification]のAPIの要求の値[TeamsActivity.send]を削除。（権限が強いため一時的に削除）・カスタムポータルの埋め込みを実施。ESCポ...

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Virtual Agent

Report @mentions with comment text and ticket number (Incidents & RITMs)

Context:Right now, when someone @mentions me on a record, I only get an email like “You have been mentioned in the Incident record INC0100444,” but the actual comment text isn’t in the email preview (screenshot attached). I’d like to build a report t...

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Caller field not populating via email script residing inside the email notification for the incident

Hello community, I have a notification configured to trigger upon incident creation. All fields populate correctly in the notification, except for the Caller field, which remains empty.The email script used in the notification is scoped to global, an...

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Need assistance with releasing update sets across instances

Hi Team,I am acting upon the role of a Release manager in our team. And I have noticed an issue which has occurred multiple times now with our current release process. The scenario is this:We package our update sets in our DEV instance before we rele...

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servicenow ai agents

i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?

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