ServiceNow Community

Process Mining Academy #46 - What's new for Process and Task Mining in the Australia release

In this installment of the Process Mining Academy we review the enhancements in the Australia release. Intent and Activity Analysis, Process Mining for Playbooks, closed-loop AI agent creation, Mining Agentic Workflows, new automated Improvement Oppo...

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Risk Assessment project GRID VIEW is not working

I created a Risk Assessment Project and attempted to complete the assessment using the Grid view. However, after selecting Grid view and clicking Open assessment, the page displays the message “The page you are looking for could not be found.”The sam...

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Integrated Risk Management (IRM)
Risk Management

Resolved! Return field to default version

Hello everyone, I was implementing something and ended up changing the type of a native field from reference to list.I tried to revert this field back to reference, but I get an alert saying it's not possible.Could someone tell me if I can revert thi...

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integration

If anyone have idea about the below Microsoft Policy Authoring Integration and Authority Doc / Citation (e.g., NYDFS) archer

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ITIL License Over‑Allocation Cleanup

Hi, Help please. Our Subscription Management dashboard shows that ITIL licenses are over‑allocated. We’d like to clean this up by reviewing last login dates and removing ITIL licenses where they’re no longer required.This includes users who haven’t ...

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Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o

Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...

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Reclamation Job Executed but No Removal Candidates Created

Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...

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Assistant designer caller identification primary method selection list is empty

Dear all,I am setting up a twilio integration voice agent with Servicenow and comes to a wierds point where I could not find any doc which explain.In my Assistant designer I have created authentication based on article below :https://www.servicenow.c...

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Session Expired (401)

Hello there, we have periodic problems with session timeouts without a warning. I already checked the sys_property for session timeout and the timeleft property: The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...

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Is it possible to add "Side Heading" for check list items?

We had around 8 checklist, for 4 checklist I want to add one side heading, and similar for next 4, is it possible to add? what is the best way to add it

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Automated CSV File Generation and Column Mapping in ServiceNow Using Custom Action

Automated CSV File Generation and Column Mapping in ServiceNow Using Custom ActionIntroductionIn many ServiceNow implementations, organizations need to export data to external systems in a predefined CSV format. These exports often run on a daily sch...

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Resolved! Consumables catalog by stockroom/location

Hi community, I have a requirement for one of our customers and I had doubts about what actually is possible or not with the base tables. (So is my requirement actually achievable without HAM ?) The requirement: Having a consumables catalog for mult...

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REcord producer How to display Multi row variable set data values in the description of the request

Hi Team, my code is not working and not getting MRVS values in the description of the request using REcord producer Script, could you please review the below code and correct as priority. Code: (function() { var desStr = ""; // Build Description ...

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Resolved! Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getLayoutQuery

Hi Team, While working on Service Operations Workspace we have observed that some users are not able to view "All" incident list under Incident category, we have created new list called " All Custom" still user is getting the same error Method invoca...

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Align the choices in center

In serviceNow virtual agent chat, the dynamic choices coming from the topic, or the topic picker, are left aligned.I want them to be centrally aligned.(The Yes/No options)What changes do I need to make.

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