Is it possible to get a copy of an "out-of-the-box" table?

[DavidBReynolds]

I would like to add the Technical Support Tier 2 and Technical Support Tier 3 groups to the ServiceNow Knowledge article Can Read / Cannot Read fields. I believe it is in the sys_user_criteria.list table, which I can't access.

The goal is writing a general article that users can follow and then adding knowledge blocks that techs can see but end users cannot. When this happens, techs will know what steps the user took before contacting Support and what steps they can take afterward. 

So far I haven't found anything like what I'm looking for in ServiceNow, though I may not be looking in the right place either.

[GlideFather]

Ahoy @DavidBReynolds,

and what roles do you have?

Either ask the knowledge base owner whether they can help you - either by creating a category or dedicated knowledge base for these purposes and/or someone who can help you to create the user criteria..

[Tanushree Maiti]

Hi @DavidBReynolds 

For access issue- 

Refer: KB2977567 User Unable to Edit Knowledge Article Despite Being a Knowledge Block Manager 

For your requirement :

You can insert one or more knowledge blocks into a knowledge article within a knowledge base. Each knowledge block is secured by user criteria, which controls who can read or not read the content in an article.

refer: Add knowledge blocks to a knowledge article 

Create the Knowledge Block (For knowledge manager/admin)

1. Navigate to Knowledge > Knowledge Blocks > Create New Block.
2. Fill in the form
3. Set Visibility (important):
   • Under the "Cannot Read" related list (or "Can Read" depending on your requirement), add user criteria that excludes regular users ).
4. Submit/Publish the block. 

2. Create the General Knowledge Article (For Everyone)

1. Navigate to Knowledge > Articles > Create New.
2. Write the user-friendly content  in the article body.
3. Insert the Block:
   • Place your cursor where you want the tech content to appear.
   • Click the Add Blocks button in the header.
   • Select your "Advanced Troubleshooting" block.
4. The block will appear in the body as a distinct section. 

3. Publish the Article

• Submit the article for review or publish it.
• Outcome: End-users see only the general text; technicians see both the general text and the block. 

Logic is If a user can contribute to the Knowledge Base, they will see all blocks. However, if a block has "Cannot read" criteria applied to users, they won't see it, regardless of the main article visibility.