Is it possible to get a copy of an "out-of-the-box" table?

[DavidBReynolds]

I would like to add the Technical Support Tier 2 and Technical Support Tier 3 groups to the ServiceNow Knowledge article Can Read / Cannot Read fields. I believe it is in the sys_user_criteria.list table, which I can't access.

The goal is writing a general article that users can follow and then adding knowledge blocks that techs can see but end users cannot. When this happens, techs will know what steps the user took before contacting Support and what steps they can take afterward. 

So far I haven't found anything like what I'm looking for in ServiceNow, though I may not be looking in the right place either.

[GlideFather]

Ahoy @DavidBReynolds,

and what roles do you have?

Either ask the knowledge base owner whether they can help you - either by creating a category or dedicated knowledge base for these purposes and/or someone who can help you to create the user criteria..