ServiceNow Community

LDAP, we are unable to retrieve the values of the 'enabled' attributes from the Active Directory

Hi Team, I am able to fetch all attributes from Active Directory into the ldap_import table. However, I am unable to retrieve the enabled attributes from the AD directory.As part of the LDAP integration, user data is expected to flow from the AD dir...

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Converting Excel file to CSV file from catalog item attachment

I want to convert Excel file that is attached to a req/ritm and convert it to CSV and then parse that CSV file to create catalog task for the numbers of users present in excel sheet.

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Incident Overdue Notification

Hi Community, I need to automate an "Incident Response Overdue Reminder" email when an incident's due date is today or in the past and the state is not Resolved or Closed; I have already created the notification and the event (incident.overdue.remin...

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Approval status is setting to Approved if the form have flow designer have 2 level of approvals

Hi , I have observed one interesting issue I have two catalog forms one form having workflow and another have flow designer back end if they have 2 level of approvals. Form having wokrflow it setting the Approval status to Approved after 2 apporvals ...

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Flow issues- Flow not being used

All, I hope that you can assist with this issue. I have created and assigned flows to my catalog items. However, when someone submits a request it is not using that flow and using a generic flow. How can I force to use the flow assigned to that item...

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Only specifics users cannot see the work_notes in the Risk Mitigation form

We have two users who are unable to see the work notes field in the Risk Mitigation form.Both users have the role sn_risk.reader.I created an ACL for these fields with read/write access in the table of sn_risk_mitigation_task. Note: I copied the AC...

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Resolved! walkup access not allowed

Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message: Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_wa...

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Agent Workspace
Communities
Customer Service Management

APIを走らせる方法

こんにちは。ポータル画面でUIアクションを表示して、ボタンを押下するとAPIが走るようにしたいです。APIは完成したのですが、UIアクションからAPIを走らせることができません。UIアクションの「クライアント」にチェックを入れるとポータル画面で表示されなくなってしまいます。どうすればよいでしょうか…

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hide the variables in a variable set for a particular catalog item

Hi @Ankur Bawiskar i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables to the catalog item in which this variable set is ...

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How to add an "On-Hold" button in the Problem Ticket screen to pause SLA?

Hi All, we have a requirement to add a "Pending/On-Hold" button in the Problem Ticket screen. The purpose is to pause the SLA when the root cause analysis depends solely on a third-party vendor.Additionally, this button should be visible only to the ...

Question

Parent-Child Notification Inheritance (Case/Case Types)

Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...

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Resolved! Add myself as a BCC to Request Item commented email notification

Good day,I would like to add myself as a BCC to this email notification - "Request Item commented"How can I accomplish that?Thank you,Rachel

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Ci number discrepancies in monthly reporting.

I am generating a report to show how gradually we have added more and more CIs in PROD through Discovery. However, the numbers are not making sense to me. See below - I am using the filter below - My question is why the CI numbers have changed? Why ...

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How the "Impacted Services/CIs" populating automatically

Hi All, I just want to know how the "Impacted Services/CIs" populating automatically .? from where the records are populating.?

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Microsoft Copilot integration with Now Virtual Agent

Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...

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AI Search
copilot
MS Teams
Virtual Agent