ServiceNow Community

Usage of current.incident_state = 1 and current.notify=2 for new and forward type inbound actions

Hi Team, In all of our new and forward type inbound actions for ur HRSD HR case creations, we have the below 2 lines of script as first 2 lines. However I am not able to understand their usage. Can you please help. current.incident_state = 1current.n...

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Agent App - Incident Form Configuration

Hi,I have a doubt in the form to create a new incident in the Agent App.1.In the first image that I shared, I want two fields called Category and Subcategory which are already available in the incident platform view form to be configured in the Now A...

Question

Simplifying Incident Hierarchy Setup in ServiceNow: A Case Study

It Started With a “Wait, What?” Moment You know that feeling when you look at a technical solution and can’t help but think, ‘Wow, that’s… a lot’? I had one of those moments recently. While looking into a client’s ServiceNow setup for Incident ticket...

Article

Resolved! SAM Pro - Unrecognised subscription identifiers

Hi everyone,One of our clients has subscriptions coming in from an integration which brings in subscription identifiers to match these subscriptions to software models. For 6 particular subscriptions, software models were not automatically created wh...

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SAM Pro
software subscriptions

Control Attestation

I have a requirement on the due date of responding to attestation, if control owner/ respondent want to revise the due date of attestation how can he do that ? Because due date is coming from the attestation selected at control objective which is sam...

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CIS-CSM Exam

Hello and good morning. I will be taking the CIS-CSM exam in the near future. Could anyone please provide details on how the exam is graded. Meaning, if you are asked to select multiple answers, do you need to get all correct to get credit for that q...

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how create schedule to trigger notification expiry for due or over due using flow designer

hi, I need a help , how to create the schedule to trigger notification expiry for due or over due using flow designer,how the fetch the record and condition for the day (eg:7 days or 7days overdue) how to calculate those condition. How to trigger the...

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Task types in servicenow report

When I created a report with Catalog task Table I got two different tasks one start with TASK and the other starts with CTASK or SCTASK. How can I group then in grouped by section?

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metric intellegence implementation

Hi Team, I am looking for the documentation to implement Metric Intelligence.The Initial setup is completed, which is MID Server and Plugins. Now I wants to know how the Alerts we will receive in the ServiceNow, what all the configurations need to pe...

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Stage field not showing in Flow Designer actions

I created a custom Stage Set (Housing Flow Stages) with three stages:Waiting for ApprovalRequest ApprovedFullfilmentCompletedHowever, I have two problems:In Flow Designer, the Stage field appears in my flow stages but I cant save it. WIn the Requeste...

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Employee Service Center
ITSM
ITSM: General
Notifications
Service Catalog
Service Level Management
Service Portal
Users

Catalog item templates tab not visible to catalog_admin roled users

Hi Team, User with catalog_admin role are unable to see 'Catalog item templates' tab in the Catalog Builder, but they get the widget to 'Create a catalog item template'. No customizations done as known for this behaviour. So currently, the catalog_a...

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Looking for 'Now Assist behind the scenes' details

I want to know the technical details of Now Assist.Ex - when on the incident form, when I click on 'Summarize', what happens behind the scenes? How the data processing happens? (data flow details) Any architecture diagram for this? If you have the d...

Question

How to Expose additional fields on the Attestation

Use Case: When a control owner takes an attestation it does show the name of the control but no other fields are exposed. The solution below allows you to expose fields from the control on the attestation allowing the control owner to view more detai...

Article
Multiple Versions
Policy and Compliance Management

In case of any Rejection, all remaining approvals should move to "Not required"

In case of any Rejection, all remaining approvals should move to "Not required"We have created a flow that generates approvals based on a variable:If the fulfiller selects one approval required and type = Individual, the system sends approval to one ...

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Jira Spoke integration Challenges

Hello All,I have configured the bidirectional Jira-Servicnow Integration using Jira spoke which is working but I'm facing some challenges while configuring and they are.. 1. When I'm commenting from Jira side at the ServicneNow side it's showing comm...

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