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[PA PPM] Data Collections Daily job collection error

Hello, I am in sandbox trying to run [PA PPM] Data Collections Daily and i keep getting this error below: Error collecting for 20260210. Clearing the flushed snapshots for job run with log sys_id 3f57c00d3b03725051ed7f2eb3e45a15 java.lang.NullPointer...

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Resolved! Enforcing a view not working in menu module

I have recently installed CIM and am looking to create a view for a specific group that can be accessed via a new menu module eg: Create New We are on Zurich release and I have set the module up as follows:Link type: New RecordTable: Improvement Init...

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Retrieving relevant knowledge arcticle chunks using AI Search and Scripted REST API.

I recently started working on a project which requires external access to ServiceNow's AI Search feature. The goal here is to send a query to AI search using a scripted REST API and returning only the relevant chunks from the Knowledge base. Right no...

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Resolved! Problem Priority not updating when impact and urgency are changed

I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?

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SAM Pro and BigFix for End User Devices?

Has anyone implemented SAM Pro using the HCL BigFix Service Graph for end user devices? I've read elsewhere that it doesn't support pulling software usage OOB and there doesn't seem to be any OOB capability to leverage CSD 2.0 for automated reclamat...

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Local system account not enabled on Windows: Some metrics can’t be collected.

I was checking if anybody else from the community has experienced where the agents display message in the DEX console (Service Ops Workspace) of Local system account not enabled on Windows: Some metrics can’t be collected. We have observed more of th...

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Create an asset team who can not write to certain fields

We have an asset team who has the asset role.I want another team who has similar roles, but can only read:o Assigned too Serial Numbero Asset Tago Modelo Configuration Itemo Comments I thought I could give this new group asset role and set a client s...

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Help Help Help. MS Teams Integration for conversational Virtual Agent

6 Months in trying to setup MS Teams integration and have got absolutely nowhere. I am putting my faith in this wonderful community to help where SN Support have not. We have a single M365 tenant that is shared across multiple divisions (large enterp...

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Lex v2 template

I have upgraded the ServiceNow Voice with Amazon Connect to the latest version 5.0. But the lex template is still of version 1.0. Has the integration been updated to include lex v2 template?

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Limit catalog items to users with specific job title

I think I have 2 ways to tackle this, but looking to do it the easiest wayI have a list of catalog items that we want to limit to users that are in a specific location or have their job title contains a key wordWhen I look at the options to build thi...

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Wait For Signature From DocuSign Step Is Stuck on Waiting Status

I m working with the Out-The-Box "Send a Document for Digital Signature with Co-Signer" Flow. The DocuSign Envelope got Created and Signed, DocuSign Connect Sent the payload to the Servicenow Webhook however, the Envelope Webhook doesnt seem to updat...

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Resolved! Enhance Discovery With Artifical Intelligence?

What are some ways I can enhance ServiceNow Discovery with features provided by artifical intelligence?

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Upgrading Employee Center to Employee Center Pro

We recently upgraded our license from Employee Center to Employee Center Pro. Our current portal is built on the Employee Center Core application, and we would like to migrate it to New Employee Center Application so that we can fully leverage the ne...

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Enhance a Discovery Pattern: Modify An Existing Pattern vs. Create A Duplicate

What is the preferred method to enhance a Discovery Pattern?Modify an existing patternCreate a duplicate of an existing pattern and modify the newly created duplicateHere are some considerations.Modifying an existing pattern will generate skipped cha...

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Predictive Intelligence and a Flow

I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...

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