ServiceNow Community

Ai Search Source Portal Result Navigation to another URL

Hi, I have a requirement to create an AI Search source for a custom table. The Search source should display the data from the custom table when user clicks on the result it should redirect them to external URL. We don't have the URL pre-built and sto...

Question

GlideSchedule isInSchedule not working

I'm using a client catalog script and and client callable script include to implement a requirement and avoid the selection of weekend days and holidays on a date time field on a catalog item.I'm using the glideSchedule isInSchedule method but I'm ge...

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Team-level agile planning in CWM

Team-Level Agile Planning with Collaborative Work Management If your team plans work in sprints, manages backlogs, or uses agile methods to deliver projects, Collaborative Work Management (CWM) provides the tools you need—with the flexibility to wor...

Article

Now Assist in Virtual Agent not working

I converted a topic from our NLU to use LLM. It was published. I can test it fine and it works. But if I try using topic discovery it just keeps giving me the message saying sorry there was a problem on my side. Any ideas? Here is the description of ...

Question

Create an asset team who can not write to certain fields

We have an asset team who has the asset role.I want another team who has similar roles, but can only read:o Assigned too Serial Numbero Asset Tago Modelo Configuration Itemo Comments I thought I could give this new group asset role and set a client s...

Question

How to create a copy of UX Client Script

https://instance.service-now.com/now/nav/ui/classic/params/target/sys_ux_client_script_list.do%3Fsysparm_query%3DnameSTARTSWITHopen%2520list%2520page%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search...

Question

Restart Flow Once Current Flow Completes

I am working in App Engine Studio on a custom app extended from the task table. We have a requirement to complete an update no later than 90 days after the last completion date. Currently, we are tracking these updates with tasks and manually creati...

Question

Limit Quantity to 2 on the order guide for specific catalog item

Hi , I want to limit quantity to 2 on the order guide for specific catalog item. Thanks in Advance!Harika

Question

Resolved! Email body not visible : The email subject has been excluded as a security precaution.

User raised a password reset request. I need to check the email and verify if it is triggired correctly.iam unable to view the email body for the password reset request sent from servicenow to the user email id.with the subject as : The email subject...

Question

Red Hat Compliance

I am getting missing cloud license type for red hat linux server and its showing non compliant no matter what i do.Any idea how to resolve it to improve the compliance?

Question

How to do compliance with "Microsoft CIS Suite Datacenter"

I'm facing a problem with Microsoft CIS Suite Datacenter. I do know the machines that have to be licensing which is "All the servers in cmdb_ci_computer that contains Operating System ESX, and Is virtual = false" I already tried to do the software i...

Question

Red Hat Linux BYOL

Hi All,Zurich release:We have per socket entitlement for RHEL Server and also RHEL Virtual Data Center.We also have Linux servers being discovered in Google Cloud that have Cloud License Type BYOL. These servers are correctly listed in the key values...

Question

Resolved! Flow Designer Trigger for sc_req_item Table Not Available in Scoped App

I'm developing a scoped application intended for publishing on the ServiceNow Store via the Technology Partner Program (TPP).My use case involves integrating with an external system when a new item is requested through the Service Catalog. Naturally,...

Question

Component 'GetWorkItems' failed to execute in the activity [...]

Ao finalizar um RPA, estou tentando debugar em minha maquina, associo meu usuario ao Robot, possuo as Roles associadas, mas quando chego na etapa de puxar o workItem me da o seguinte erro:An error occurred during execution.Component 'GetWorkItems' fa...

Question

Problem Priority not updating when impact and urgency are changed

I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?

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