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ServiceNow Exchange: Measure, Evaluate, and Troubleshoot Your Agentic AI (AMS)

Session 3: Measure, Evaluate, and Troubleshoot Your Agentic AI Agentic AI is only as valuable as it is reliable. Learn how to use Agentic Evaluations to measure whether your AI agents are resolving issues accurately and performing at scale, pl...

Event

BUG: Cross-Scope ReleaseOps Playbooks

A Playbook that is not in the ReleaseOps scope will not execute There is currently a bug in the business rule that fires playbooks for ReleaseOps in which it does not properly account for scope. Here's how to fix it Select the scope ReleaseOps wi...

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Gantt UI Builder to display Metric Instances

I need to build a dashboard with a Gantt chart that visualizes Metric Instances for Project Phase Changes.I've got the metric_instance creating reliably.I can get the component (Gantt UI Builder) onto a UI Builder dashboard.I can get the data resourc...

Question

ServiceNow Exchange: Go Live with Agentic AI - Activate Workflows for Your Organization (AMS)

Session 2: Go Live with Agentic AI: Activate Workflows for Your Organization This is where AI stops assisting and starts acting. We'll guide you through activating IT and platform agentic workflows, configuring roles and security settings, an...

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ServiceNow Exchange: Get AI-Ready: Activate Now Assist for Agentic AI (AMS)

Session 1: Get AI-Ready: Activate Now Assist for Agentic AI Before you can put agentic AI to work, your environment needs to be ready. We'll walk you through reviewing your Now Assist store app installation, activating the Now Assist Panel, en...

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Leverage MID Server to Retrieve and Tokenize PAN

Leverage MID Server to Retrieve and Tokenize PAN Objective Learn how to maintain PCI DSS compliance during dispute intake by using ServiceNow's MID Server to orchestrate PAN retrieval from core banking systems and tokenization through a third-party...

Article

System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

Question

UI Builder Deep Dives: Field Action Decorator

UI Builder Deep Dives Part 3 Table of Contents Open UI Builder Configuring an existing Page Creating a Custom Modal Adding a List Component Adding a Button Component Creating a Handled Event in Body Container Creatin...

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Editable catalog reference variable

Hi All, I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.Its portal side where I click on i button it is showing editable fieldsI want to make that popup read-only, so users can view the d...

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April 2026 Asset Management Confidential Product Roadmap Webinars

Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...

Article

April 2026 Asset Management Confidential Product Roadmap Webinars

Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...

Article

April 2026 Asset Management Confidential Product Roadmap Webinars

Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...

Article

Resolved! Clear Update sets

Anybody found the growing list of update sets in your environments a problem?My client has been using ServiceNow for a very long time, and they are wondering if they could archive or simply delete really old update sets. We recommended against doing ...

Question
Architect

Identification Rules - Does replacing a Derived rule remove it?

Hi everyone! Sorry if this is a rather basic question, I've just had trouble finding an answer in any ServiceNow Documentation. If I have a child CI Class with a "Derived" Identification Rule set and I "Replace" it, do the derived Identifier Entries ...

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WSD - Future Dated Move Issues

How have other companies using WSD leveraged future dated seat moves without impacting downward systems that contain employee data, like HR? Currently = We process move requests real time in WSD, even if the request is future dated with effective da...

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