ServiceNow Community

Software Contract Data Analysis And Extraction with Now Assist

Hi Folks: Where can I find documentation on this new capability? Thank you.

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Oauth 2.0 authenticated Azure Monitor to ITOM Health (Event Management) Integration

This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In <this> blog I explained the simplest method to integrated Azure Monitor. However using Oauth 2.0 is considered to be more secu...

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Some Comments Automatically Duplicated in the Interaction Area.

Hi everyone,We’ve noticed an issue where work notes and additional comments are sometimes automatically duplicated in the interaction area.What conditions or settings might cause this behavior?please provide the necessary steps or considerations to o...

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Team Notification: Notify Assignee

Hello,I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?

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Procurement
Request Management
Service Catalog
Virtual Agent

Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up. https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as... I'm still unable to auto assign incide...

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Business Rule not working

Hi, I am trying to create a Business Rule for the incident matrix. Priority is not getting changed. Kindly help. (function executeRule(current, previous /*null when async*/) { var imp = current.u_impact.getValue(); var urg = current.u_urgency.getV...

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How do I limit the number of Project Status Reports to the latest per project in PMO Dashboard

In the PMO Dashboard we have below 2 reports that shows the total number of Project Status Reports generated "this month" and "last month"If a project generates more than one Status Report in a month the counter in above reports will increasing corre...

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Stumbling around in the IDE - ReactJS running in ServiceNow

Ok let's give this a go! I have read very little on Fluent honestly, this is very much a 'clueless leading the clueless' to some extent, although I do have a fairly good idea of TypeScript, ReactJS (building web apps). That said, I've yet to try to d...

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Employee Center Notifications Feature: Frequently Asked Questions

Here’s a consolidated FAQ list for ServiceNow Employee Center notifications. EC Notifications Servicenow General Questions What are Employee Center notifications?Notifications provide a unified experience for tasks, activities, and updates withi...

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Resolved! Tables may have a One to Many relationships

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)A. One Approval can have many RequestsB. One Request can have many Requested ItemsC. One Requested I...

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Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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Resolved! Task 27 ITSM SIMULATOR: Create a catalog item

In the ITSM implementation simulator course, i am struggling to validate the task. My solution should look similar to this:But i am struggling with this part of making the 'number of chairs' variable an integer.Help anyone.

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How to add email addresses to notification dynamically

Email Script (function runMailScript(current, template, email, email_action, event) { // Read sys_id from event parameter (account sys_id passed in BR) var acctSysId = event.parm1; // Validate account sys_id if (!acctSysId) { ...

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Resolved! REST API user roles

Hello, I have created a new user in order to access the table API using REST calls. However I am not able to get any results, I can authenticate properly but the results returned are always empty (no results). If I add the user to group "Administrato...

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Inquiry Regarding Rising Star Awards and My Community Profile

Hi Everyone, I am writing to inquire about the Rising Star awards for 2025. I've been a very active member of the community for the past year, consistently ranking in the top solution providers. Over the last 10 months, I've contributed over 300 so...

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