ServiceNow Community

4 reasons event parameters display blank in email notifications and how to fix each one

Event parameters showing up blank in email notifications is one of those issues that looks like it should be simple, and then isn't. The syntax looks right. The notification fires. But where ${event.parm1} should be, there's nothing. It typically com...

Article

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

Question

Guide me how to send email and create a case.

We’re transitioning to ServiceNow, and I’m still getting familiar with it. Is there someone who could walk me through how to use it, including how to send emails and create a case

Question

"Dotwalking" in a For Each in Flow Designer

Hello all,I've got a Flow build in progress that on trigger, will look up Business Applications that meet a specific criteria so that we can use that information for sending notifications to Business Owners. The issue I'm running into, is I want to m...

Question
Flow Designer

Updating existing Catalog item with Now Assist Creator

Is it possible to update existing catalog items with Creator? All skills are turned on and I'm able to create new catalog items with AI, but I do not see an option to modify an existing catalog item with AI.Am I missing something?

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Live Course:

Would AI be used in some of these live courses in the future?

Question

Resolved! Unable to advance a stock order request? Seeking technical help/documentation

Hello! I am testing out the Hardware Inventory Stock Order catalog item. I submitted a test order and it skipped approvals (since we haven't configured the flow to have any approvals yet). But now the flow is stuck in the flow at step 2, waiting for ...

Question

Publishing high-level reports to all users without drilldown or ACL issues

Hey everyone,I’m trying to see if anyone has run into a similar use case or has found a good solution for this.We’re looking to publish reports across the entire company, not just fulfillers, where users can view high-level data only. The goal is for...

Question

Service mapping - how to automate tag based for thousands of CI´s

Hi all! I need help finding a more robust solution for service mapping, related to "guardrail" CI´s on my CMDB. There are hundreds of thousands of CI´s created on our AWS instance that we already discover and have a set of key value tags. So dependin...

Question

To set the User Preference "Current start Page" from blank to "Use the default" for All users

Hi All, We have created Custom landing page in Next experience UI Builder and We have set the glide.next_experience.user_selected_landing_page_enabled system property to TRUE to allow users to change their landing page via their preferences. In Displ...

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Register today for Knowledge 2026 to access Agenda Builder April 7th!

Hello SNUG Members! I am excited to invite you to register for Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the commun...

Event

Attestation Frequency - on Control but not Control Objective

Hi everyone,I am aware that you can set periodic attestation of Controls using the "Attestation frequency" field on a Control. Whilst this gives complete control (excuse the pun) over how often a content owner has to attest for a given Control, it ki...

Question

WinRM Discovery - Unable to connect to computer

So we are trying to switch from WMI to WinRM protocol when performing discovery. The computer I am testing with is able to be discovered via WMI, but WinRM is failing. I have checked everything I know to check:- Service is running- Firewall ports 59...

Question

Popularity Signal LLM Labeling Tool

Hello all,We have had the core basic Now Assist activated for a couple of weeks, generally just using the incident summarization, email generation etc features. We noticed that starting yesterday our daily assists doubled directly related to this ski...

Question

How to Clone a ReleaseOps Playbook for Customization

TL;DR: Don't modify the existing sample playbooks; there is a bug in the existing code that will require fixing, so even if you know how to clone playbooks read to the end. Do not modify the out of the box ReleaseOps Playbooks! Like fancy towels or...

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