ServiceNow Community

Flow designer

I have been trying to create a flow using the below steps. Submit a general enquiry flowA new flow will be developed that creates cases from interactions created from the Universal Contact Form. Once the case is created the interaction will be closed...

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Show Variable Editor for Incidents Created from Backend

Incidents created via Record Producers shows the Variable Editor section. However, incidents created directly from the backend do not.How can I make the Variable Editor section visible (with empty variables) for backend-created incidents?

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Enterprise-wide Deployment recommendations and best practices

Enterprise-wide Deployment recommendations and best practices Enterprise-wide Deployment enables multiple business units to leverage SPM with tailored configurations while maintaining a unified data model and governance structure. Enterprise-wide...

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EWD
SPM data segregation
SPM data separation
SPM process configuration

Resolved! Transform Map help !!

In a ServiceNow Transform Map, how can you restrict the insertion of new records and allow only updates to existing records during data import?

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Resolved! How can I add multiple CIs to the Security Incident form in ServiceNow?

Hello Community, I need to associate multiple CIs with a single security incident record in the Security Incident Response application form. How can I achieve this?

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Resolved! What is dependency Schema map in CMDB?

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Can't see the topic added in Employee Center

Hi,I created a new topic called “Vie de l’agent”, but by mistake I deleted the standard topic “Hardware”.I recovered the Hardware topic from another instance and reconfigured everything — parent/child relationships and connected content (catalog item...

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approval notification for teams bot

Hi I've created a notification for approvals for teams. I'm seeing the below info messagesAction not fully connected. To provide a consistent chat experience across all portals, create actions that use both LLM and NLU topics.Info MessageThis notifi...

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Hide the mY Tasks field on the employee center for the end users (with out Itil Role)

Hello Guys i want to Hide My tasks on the employee center for the end users. Can anyone know ho to access the vissibility for the end users please! Thank you All

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On the software discovery model table, the Full version and Version fields are not getting populated

What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?

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CSM/FSM workspace, SoW workspace - how to set the panel width to a fixed value?

Hi Community,We are using an UI automation tool to test the workspace, and the test case will fail if the panel width has been changed by accident, is there a property to set the panel width to a fixed value for a single user?You can refer to what I ...

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Resolved! Discovery Help !!

Every time when I run Discovery , multiple records of the same server appear in cmdb_ci_computer.How to trouble shoot?

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Unable to Edit or Close HR Case

Hi Team,We are facing an issue where users are unable to edit, reassign, or close an HR case assigned to them.When they try to perform these actions, the following error message appears:Write operation on table 'sn_hr_er_case' from scope 'Human Resou...

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How to change default Landing page

Whenever user was login to ServiceNow they are seeing Time sheet dashboard. i want to update the default dashboard.

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Resolved! ITOM Discovery !!

What happens if Discovery identifies two CIs with the same serial number but different IPs?

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