ServiceNow Community

How do I get the 'Orphan business capabilities' configuration to show on the EA Workspace?

In our ServiceNow instance, there is an APM EA Configuration called 'Orphan business capabilities'. However, when I go to the Insights - Business Portfolio tab on the EA Workspace, nothing appears:I was just wondering if somebody knows what I need to...

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Now Assist Enhanced Chat labs?

Hi everyone, I'm trying to test out the enhanced chat capability with Now Assist. I know they don't offer this inside a PDI so I was looking for a lab that may have it enabled. Any idea which learning labs have this turned on for testing? I've che...

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How to modify "Dashboard Default"

In my four-part blog series, Need to build a new workspace?, I had some questions about how to modify the dashboard default page. In this follow-up, I’ll explain how to modify those data visualizations.First, make sure you are on the Dashboards Defau...

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How can i create a Edit button for epics in project workspace

As a Project Workspace user, I want to be able to associate an existing SAFe epic to a Project so that I can easily link related records. Current functionality in the workspace only allows a user to create a new SAFe epic, but i often need to associa...

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How to create a custom UI Action button on Workspace list view

Hi all,I want to create a new UI Action button on the list view in Service Operations Workspace.The requirement isThe button should appear on the list view (for example, on the em_alert table).When a user selects one or more records and clicks on the...

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Part 3: Client Responsibilities, RACIs, and the Power of Clarity

Read Part 1: Why Assumptions Matter in a ServiceNow Solution? And Part 2: Out of Scope Items and the Details That Define Delivery Let’s talk about one of the most common causes of project delays: unclear client responsibilities. As Solution Architect...

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Part 2: Out of Scope Items and the Details That Define Delivery

Read Part 1: Why Assumptions Matter in a ServiceNow Solution? Once you’ve nailed down your assumptions, the next step is to clearly define what’s out of scope. This is where things can get a little messy. I’ve seen plenty of solution plans where out-...

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Part 1: Why Assumptions Matter in a ServiceNow Solution?

On previous posts I discussed Scoping a ServiceNow Solution—Part 1 & Part 2. Once the scope is defined, we must also document the assumptions that support it. When building a ServiceNow solution, one of the most overlooked elements is the assumptions...

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Install Status for Application CIs discovered using custom pattern

I have a scenario of using a custom pattern to discover an application TIBCO Rendezvous. I am able to discover it successfully, "no issues". However when software is not available anymore discovery is not setting its install status as 'Absent'[which ...

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Discovery

Seeking an Approach to Manage Dependent CIs Aligned with ServiceNow IRE Best Practices

Hello Everyone,Hope you all are doing well!We have a requirement to replace the custom Business rule functionality that checks if a corresponding Network Adapter (NIC) and IP Address record already exist for the current Configuration Item (CI). If th...

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Retrieve Merged CI data in ServiceNow CMDB

Hi Team,I have merged two CIs and the relationship data didn't get copied to the primary CI from merged CI. Is there a way we can retrieve that merged CI to get the lost relationship data?Thank youUttam Sai

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Oracle GLAS License COunt for Virtual Servers

Hi,We are doing a POC on one of the ITOM feature "Oracle Global License Advisory Services" to know the Oracle License count. However, it gives the right result for the Physical DB servers on which Oracle DB instance are running. Said that we have ...

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ServiceNow Community Code of Conduct for all members

The ServiceNow Community is a vibrant, welcoming community filled with developers, technical IT staff, and business professionals of all types that come together to help each other get the most out of their ServiceNow products. Since the Service...

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CSA Voucher Clarifications

What's the difference between the Certified System Administrator Voucher 300$ and the Certified System Administrator Exam in webassessor also 300$?Am I required to pay both?

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Entitlements for Production and Non-Production Installs (Not using differing Software Models)

Hi allI have read a few posts and solutions re separating Production from Non-Production software installations, however, they all suggest different Software Models and creating appropriate conditions for each. So you might end up with perhaps four...

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