ServiceNow Community

HR Service Delivery Academy: Let’s Talk Employee Relations

Interested in learning more about ServiceNow's Employee Relations offering? Join our experts for an in-depth overview, including a walkthrough of key features and leading practices. Join us for our new series focused on ServiceNow’s HR Service ...

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Academy
HR Service Delivery
Human Resources Service Delivery
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Calendar Component

Hello, I am relatively new to ServiceNow and trying to recreate a custom app previously made with angular/.NET in the app engine studio. Part of this requires me to create a calendar where we can see 100s-1000s of objects in the past/future based on ...

Question

"Future-Proofing": Preparing for What’s Next on the Platform

"Future-proofing," if there is ever such a thing, is about creating scalability rather than predicting every possibility (e.g. build for the general, not exception). A well-architected ServiceNow platform should absorb new capabilities without costly...

blog

Need help to generate the JWT Token using P8 file and Passphrase

Dear All, Need help. I am currently working on a scenario where I need to fetch data from Snowflake. They don’t have Oauth for authentication, but they have provided a certificate file with a .p8 extension and a Passphrase. Using a Python script, I h...

Question

Need to auto fill Planned Start date of Change request which automatically creating from Schedule

required help @Ankur Bawiskar @SumanthDosapati @Vasantharajan N @Mohammed8 With this script Change Request is getting created and Change Task also getting created and auto assigned to group.As I need to auto fill the Planned Start date field with th...

Question

Channel Management in Workforce Optimization

Channel Management in Workforce Optimization Monitor real-time performance across all service channels and queues. Track agent availability, manage work distribution, and collaborate with your team to resolve customer issues faster. Overview C...

Article

Shift card display options for SOW

For on-call scheduling, when the user selects the teams icon, is it possible to only show groups that have on call shifts? Similar to how shift cards display when you select On-Call Schedules?

Question

Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here.

ServiceNow has one of the most active and generous communities in the enterprise ecosystem. Every day, Experts, MVPs, and Rising Stars invest their time answering questions, sharing solutions, and helping others move forward (often for the nth time )...

blog

How is predictive intelligence confidence calculated?

My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...

Question

Resolved! ACL issue on new table

I created a custom table.One of these fields is a reference field on a catalog item.When a non-admin tries to submit the form, the reference field shows 'no matches found'.I have created a read ACL and added the itil role, but the result is the same ...

Question

Instance Customization Level Comparison Across Organizations

Hello,We’re looking to better understand how the level of ServiceNow platform customization, as indicated by the volume of records in the sys_update_xml table, compares across different organizations. We recognize that this metric alone isn’t a defin...

Question
Architect

Access control list not working

Hi all I am implementing ACLs and I am expecting a user to stop seeing records, however this is not working. I would like to see why ACLs are not firing and stopping the user, is there an easy way to see this? what is the steps to achieve this? Kind ...

Question

Getting Started with Workforce Optimization (WFO) for CSM

Getting Started with Workforce Optimization for Customer Service A comprehensive guide to implementing Workforce Optimization (WFO) for your customer service teams. Learn the key modules, understand the implementation phases, and discover the resou...

Article

Task 1: Create and Configure Security Groups (Content) - erro

Hi,I'm having trouble completing task 1. I've already configured the required settings more than 3 times, and it still fails to validate the task. Any suggestions?

Question

Missing Standard ACLs in sys_security_acl on Yokohama Patch 5 with MariaDB 10.6 Community

Hi everyone,Sorry in advance for the long post, but I’m trying to summarize an issue we’ve been struggling with. We installed Vancouver on MariaDB 10.6 Community, then upgraded to Washington and finally Yokohama Patch 5 (YP5). We also created fresh Y...

Question