ServiceNow Community

Implementation office hours Q&A - Major Incident Management for ITSM

Q. What is best approach to having an approval (someone to review email content before it is sent). I am thinking add approval field and flow. SOW's Major Incident Management uses communication templates and recommended actions to drive stakeholder n...

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Major Incident Management

SAP Ariba Integration for PURCHASE ORDER & CONTRACT PROCESS

How to Integrate SAP Ariba with SN to sync the (proc_po) PURCHASE requestion to received process.How to Integrate SAP Ariba with SN to sync the CONTRACT mgmt PROCESS

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Menu menu - showing "topic_name" instead of actual topic name on page on breadcrumb menu

I cloned the page from one of our pages for the design, however, when I preview the template - the breadcrumb menu is showing "topic_name" in the breadcrumb menu instead of the actual name of the page.Any thoughts/ideas on what I may have done incorr...

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Attachment API for 3rd Party REST API Service Catalog API

Dear Team,Good day, hope you all are doing good.Needed your help in one of the use cases – We have exposed Service Catalog API for some record producers on HRSD. So, LeenaAI Application can utilize those REST API with payload and create HR cases into...

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News Article Content Editor

I am creating a news article and using the content editor. I accidentally clicked paste when I wasn't clicked on the correct block, and it put it down at the bottom of my screen "why it matters". Since this is not in a text block or any sort of conte...

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Process Mining for Problem Management: Incident Patterns That Signal a Hidden Problem

How to recognize the incident clusters that warrant a single Problem ticket and what each one reveals about your ITSM process. For a Problem Manager, the hardest call is often: which of these incidents belong together? Traditional reports group by...

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Document Management - No Attachment Icon

Hello, I'm trying to leverage the Document Management functionality (ds_document) but I noticed there is no attachment icon visible on the form of a document record. See attachment.How could I do enable attachment on ds_document form ?

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In SOW, in lists and forms, there is some distinctive indicator that an Incident is Major.

Hi All, In SOW, in lists and forms, client wants to mark some distinctive indicator that an Incident is Major. The story is I would like users to have a very distinctive way to know that an Incident is a Major incident so that they can react accordin...

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Crowdstrike integration

HI All,Good Evening!To implement and the configuration of the Service Graph Connector For Crowd strike into our ServiceNow environment. This implementation will enhance our CMDB with accurate up-to-date endpoint data and identify unprotected assets t...

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Resolved! Allow a user to close an incident from portal

Hello, I received a request to allow users to close their Incidents but not resolve them. When I use the Incident Standard Ticket Action widget on the Standard ticket page, it only allows the user to resolve. I am somewhat of a newbie so I am not su...

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Excited to dive into the platform

I am new to the ServiceNow platform and am enthusiastic about the opportunity to explore and and familiarize to its new functionalities.

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Playbook - How attach with let's say record is created and missing 2 field category or subcateogry

HI TEAM, HOW WE CAN ATTACH THE PLAYBOOK IN WORKSPACE , WHERE IT NEED TO SHOW IF RECORD IS CREATED AND IF MISSING 2 FIELD VALUE , THEN IT NEED TO SHOW THE RECORD AND EXECUTE MY PLAYBOOK FURTHER ACTIVITIES. WHAT CONFIGURATION I NEED TO PERFORM IN WORKS...

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g_form.disableAttachments() caused "Download all" button to disappear

We have a requirement to allow users to update and ast_contract record but not attach documents. I created a deny unless access control rule to prevent users without the custom supplier_manager role from creating an attachment on an ast_contract reco...

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Resource Workspace Error Cannot invoke "java.util.Date.getTime()" because "this.fDate" is null

Hi All, I'm facing this issue with some specific projects and not with all. When I create a new resource card work type and select a project, I'm seeing this error message : Cannot invoke "java.util.Date.getTime()" because "this.fDate" is null I c...

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Resource Management

Open filter panel - list on dashboard

When attempting to filter a list on a dashboard in Platform Analytics (Zurich), I see that one of the columns has a button to 'Open panel' to filter the column, but nothing happens when I click it. Is there something I need to configure first for the...

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