ServiceNow Community

Caching Approaches for higher Performance

When it comes to performance optimizations you will often come across the concept of "caching". But what does this mean and why is caching a good option to accelerate script execution in ServiceNow? This article provides a few insights into this e...

Article

Has anyone managed to combine Discovery ITOM and TSOM together?

Hi, I would be interested in the TSOM Discovery. I am currently working on ITOM discovery and wanted to understand how many different objects (from the ITOM) could be found. I was wondering if with TSOM discovery, objects like Blade F5 and Transceive...

Question

Entity framework granularity - How deep we should go?

Hello Everyone,I would like to know your opinion or get help with Entities and which ones to generate to make Risk and Compliance manageable.The thing is that some of the customers have not used Entities in the past, and their risks were "in the wind...

Question

Trying to audit SAM - cannot see Reconciliation, Prescence or Normalisation

I am auditing a customers SAM set up, been given SAM roles (sam_user & sam_admin) but cannot get any modules listed when i search for Reconciliation, Prescence or Normalisation. Is there another role required? (customer will not allow Admin)

Question

How to hide the Create Change button on the Interaction form in Service Operations Workspace?

Hi all,I’m trying to hide the "Create Change" button from the Interaction record in Service Operations Workspace. Has anyone done this before or knows the best way? Any guidance would be really helpful. Thanks! Tags: service-operations-workspace, S...

Question

Resolved! Which companies receive voucher codes automatically?

Hello all, After I completed some online trainings that are requirements to take CIS exams, automatically I received voucher codes to reserve and take CIS exams when I was working in a large global IT company. Now I work for another company, where I ...

Question

Resolved! More Information text on RP is not aligned properly

Hi Team, On the record producer the more information test is not aligned properly, can someone please suggest how can I fix the alignment issue.

Question

How to show users only based on logged in user company

Hi, I want to show only users in a reference variable where company is child or parent. Example.Case 1:I have logged in my company will be BTS, I have another Referance varaible(sys_user) in this variable I want to show all the company users. Case 2:...

Question

Employee Center - AI Search when user misspelt the catalog item in the search bar

Hi Team,One of my clients is looking to enhance AI search in their ESC portal so that, if a catalog item is misspelled, it suggests an alternative (e.g., ‘Did you mean hardware?’). Is this something we can implement?Thank you.

Question

Issue with Import Update Set from XML functionality

I am trying to upload update set using Import Update Set from XML functionality. I am selecting XML file, and clicking upload. After that, seeing nothing. Neither I am able to find anywhere this activity in list of Retrieved Update Sets. How to previ...

Question
Scoped App Development

Approach for Technology Portfolio Alignment - Applications in cloud (Azure) + PAAS

Hi Team,I’m looking for guidance on devising a Technology Portfolio Management (TPM) with a predominantly cloud-first footprint.Current state:Majority of applications are hosted in Azure (mix of IaaS and PaaS), with a smaller footprint in an on-prem ...

Question

ServiceNow-Everbridge Integration for BCM

Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and ...

Question

Need Suggestions for Graph Representation of Crisis Feed Categories in Platform Analytics

Hi Team,I have a requirement where I need to create a graph representation for the Crisis Feed data stored in the sn_fam_feed table.This table contains a Category field with around 20 different categories, and I need to display the count of feeds cre...

Question
Performance Analytics

How to pass Dashboard filters into another pages and filter the data - UI Builder

Hi All,I request you kindly let me know how can I achieve this .Please let me know how to pass Dashboard Filters into another Page list ALL .

Question

Do you use the "Reason" field on the sys_audit table?

Hi everyone, I was wondering if I could use the sys_audit.reason field to document why a field was updated for audit purposed.It is convenient to update via grRecord.update("The reason I am doing the update"); But after, I realize that this field doe...

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