Report Includes Parent Assignment Groups Even When User Isn’t a Member

I have a report on a Platform Analytics dashboard to list all SCTASKS assigned to groups the logged in user is a member of.Data Source: Catalog TaskCustom ConditionsActive = trueAssignment group is (dynamic) 'One of My Groups'This choice of dynamic f...

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Need to make assigned to mandatory in incident when state is except New or cancelled in vtb board

Hi Everyone. I have requirement where I have make assiged to mandatory  when we are moving vtb cards related to incident from one state to another except new or cancelled. I checked ui policies with only related to VTB view it didn't worked, created ...

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Issue with "Assigned to" Field in Create Catalog Task Action

  Hi Community, I have one catalog item, and if user submits the form, then the sctask should assigned to be whoever opens the request, I am attaching snapshot for reference. In my PDI (Personal Developer Instance), I created a flow where the "Create...

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Cost Plan's field "Total actual cost" doesnt update

Hi everyone!I have a problem with a field on the Cost Plan. The field 'Total Actual Cost (actual_cost_default_currency)' doesn't update with the total amount of the related Expense Line. The value remains at 0. I don't understand why. How does this f...

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• Cost Management
• Service Portfolio Management

Link multiple agencies to a business application

Hello community,We have a requirement to map multiple agencies tagged to a business application.current process:- We are creating multiple business app records(we are maintaining business apps manually) and mapping corresponding agency (agency field ...

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Can we restrict a role to navigate to Portal URL?

Hi All, I have an agent role where the requirement is to restrict this role to stop navigating to Customer Service Portal through URL. In the app navigator the module is not available. The ask is this agent can only access workspace but not portal. I...

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PrivateなApplicationが選択できません

OOTBのNotificationレコードを編集するためにApplicationを変更しようとしたら対象のApplicationが表示されませんでした。なぜでしょうか？また、どうすればこのApplicationを使用できるのでしょうか？

• Question

Submit canceled due to a script error - please contact your system administrator

@Ankur Bawiskar  Hi,We are facing issue related above error as we did not made any changes to Change Management process OR in workflow.While user is complaining about - Unable to move the change to closed state and giving following error: Submit canc...

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• Change Management

Pass user name in decision table

Hi community,I was hoping if there is way to pass user_name (string) field from flow to decision table.I have set trigger on flow which is created or updated by certain AD accounts and in the flow I have called the decision table which is taking the ...

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Variable Editor changes not saving in Test instance

In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.

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custom logic to update the Maintenance field

I am working on the custom field based MM functionality and when ever I am sending an alert my action script is making the Maintenance field to true which is working as expected.. but when i sent the same alert(deduplicate alert) the tally became 2 b...

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doubt about records scope

Hi everyone, Q: Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) must be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuity - Core, etc. ) or can they be in glob...

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Which version of the CSA exam will you be taking in October 2025?

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How do you get the organization's ODP / ODV info in Control Objective / Requirement into CAM

I know this might sound like a dumb question, but...How do I get my organization's ODV into the Control requirement or Objective easily? The org has a spreadsheet with each control objective and what the ODV is for the ODP values in the control. Ther...

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• Integrated Risk Management (IRM)