ServiceNow Community

Excluding Now Assist from clones to prevent credit consumption

Hi everyone, I’m relatively new to ServiceNow and I don't really have any experience with Now Assist. Following ServiceNow’s best practices, I understand that we should not clone Now Assist data to non-production instances to avoid unnecessary consum...

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Rohila Voona MVP 2026: My Community Power

I didn't start to be seen. I started to learn. The rest followed Hi, I'm Rohila Voona - a 5x ServiceNow MVP and Certified Technical Architect. The version of me who started in 2020 and the one writing this today are very different. The community ...

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ServiceNow Impact

Assistant Analytics Overview: Your Guide to Measuring ROI and Adoption of Conversational Interfaces

Assistant Analytics Overview: Your Guide to Measuring ROI and Adoption of Conversational Interfaces Table of Contents Cumulative AI-Assisted ActionsWhy It Matters Average Distinct UsersWhy It MattersWhat to Do When Users Plateau Assist Usage V...

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Enhanced chat - Is there anything else issue

Hello all,We recently enabled the Enhanced chat feature of Now Assist in VA and have an issue at the end of every conversation.When a topic flow ends, the user is being asked "All done! Is there anything else I can help you with?"However, no matter w...

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Assistant Analytics Hub

Assistant Analytics Hub Welcome! Assistant Analytics is a built-in dashboard in Assistant Designer that provides clear visibility into how your AI assistants are performing across channels and workflows. It consolidates key metrics into a singl...

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Aligning Technology Investments to Mission Outcomes with Strategic Portfolio Management

This session explores how Strategic Portfolio Management helps agencies connect IT investments to mission priorities. Attendees will learn how demand management, portfolio prioritization, financial transparency, and governance workflows support data-...

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Technology Workflow Virtual Workshop - Strengthening Hardware Asset Governance Across the Lifecycle

Managing diverse hardware inventories across distributed environments requires accurate tracking and disciplined lifecycle management. This session examines how Hardware Asset Management improves visibility from procurement through disposal, supports...

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Virtual
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Technology Workflow Virtual Workshop Series -Modernizing Software Asset Management for Compliance...

Modernizing Software Asset Management for Compliance and Cost Control This session focuses on strengthening software asset governance across complex federal IT environments. Attendees will explore how comprehensive discovery, license optimization,...

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Virtual
Webinar

Brad Bowman MVP 2026: My Community Power

I am honored to be a 6-time ServiceNow MVP, but the real reason I keep showing up is simple: the Community. I focus my contributions on real-world problems and questions that spark curiosity—those “is this even possible?” scenarios. I love turning ...

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certificate maintenance program

How can i avoid payment for certificate maintenance program .

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Technology Workflow Virtual Workshop Series - Building a Service-Aware Foundation: CMDB & Operation

If you can’t see your IT environment, you can’t manage it. This session explores how a service-aware CMDB enables greater visibility into infrastructure and mission-critical digital services. Attendees will learn best practices for CMDB population, g...

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Virtual
Webinar

Carlos Camacho MVP 2026: My Community Power

What do you create?My preferred format for creating content is blog articles. I usually sit in a quiet corner with a notebook and pen in hand. I write a draft of what I want to convey and then transcribe my ideas as a new article for my blog. How did...

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Exclude Internal Labor Time Cards from Expense Lines + Cleanup of Historical Data

Hi everyone, I’m working on a requirement specifically for pm_project records, where internal labor time cards should not appear in expense lines or affect project financials. Acceptance criteria:No internal labor time card entries should impact: Act...

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Service Portfolio Management

CSA Exam Registration

I am unable to register for CSA exam using my learning credit. Please, advise.

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How to assign a survey only to a specific group using SNC.AssessmentCreation()

I’m trying to assign a survey to a specific user group using a server-side script in ServiceNow, but I’m running into issues. Here’s what I’m doing:What I want:Only users in the group “GBS Pillar survey” should be assigned the surveyScheduled Job:var...

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