Mandatory option greyed out and cannot remove from form fields

When the Contract Management Pro for Legal Service Delivery scope is selected, within a Legal Contract Request, there are several form fields that are mandatory. The problem is, I didn't make them mandatory. They're mandatory OOB.  But, I cannot find...

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Employee Center taxonomy creation

Hello,  In personal instance I try to create a new taxonomy. To do that I simply clone a default 'Employee' taxonomy, add a name and in Portals > Employee center > Taxonomy, I change taxonomy to my newly cloned. The problem here is that after making ...

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Service catalog to project creation

Hello All,   We have a requirement in service catalog.  Catalog form will have a feild called "service line" which include 3 options(imaging, bio, other) when we select imaging or other RITM should create but when we select bio project should create ...

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what is the difference between form layout and form builder

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Microsoft Entra ID SCIM Mapping issues.

Anyone have success recently attempting to utilize the SCIM Extension Schema to accommodate custom fields in your organization?  The specific questions are:How can I map manager over successfully using SCIM? It didn't work when mapped through schema ...

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What's an Easy Button for people to report incorrect data on the platform?

I would like ideas on how to implement an "easy button" that allows itil users to report data issues to the CMDB team.  The easy button should be available in all the locations our key customers are likely to visit: configuration item forms, task for...

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• ITSM: General

How to report on Problem PTASK Due Date extensions? Advice? What does report criteria look like?

How to report on Problem PTASK Due Date extensions? Advice?What does report criteria look like?Fame and fortune to fast and correct solution.   (and points) THX-JJ  

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What is the "MID Server Management" supported application for?

What is the "MID Server Management" supported application for? Should it be added to MID Servers?  Thanks,Gary Minnick

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Looking for Best Practices: Onboarding Workflow & Attachment Handling

Hi all!We’re fairly new to ServiceNow and working on automating some of our employee onboarding process. Currently, logging records for onboarding requests is fully manual—creating a REQ and multiple RITMs for different assignment groups. We’ve start...

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• Request Management

Duplicate project Entries

Hi @Luis Ataide How do i handle duplicate projects entries in SPM:If you have 2 portfolios with the same projectE.g IT implementing OCR and GBS sameThey come to a conclusion projects will be funded by IT but GBS will like to still track the benefits ...

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Not able to see default value in multiline text

im merging multiple catalog into a single catalog form but im not able to see default value for multiline text.same im able to see for main catalog but not for merging one. Any suggestion will be helpful.Thanks.Ram Kumar.

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Reference field Record preview problem - slow in SOW

Repost from Inc Mngt forum -- didn't get any response there.I have noticed that the record preview for the "caller" reference field in my instance is not loading right away or sometimes not at all, in SOW. I thought that it might be a client script o...

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Case form - Related Search field returning "No matching results found"

The "Related Search Results" are coming up empty regardless of what's typed in the Short Description for the Case.  I've tried Default Sources and every other available selection in the drop down and continue to get the same "No matching..." result. ...

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Assistance Needed: Incident Integration Issue After Recent Patch Update

Hi All, We have an incident integration with the customer that was implemented about few years ago. In this integration, the incident state is bi-directionally mapped, and everything has been working fine until last week.Recently, reported an issue: ...

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