How to migrate customer data (one time) from salesforce to servicenow?

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Making attachment mandatory from client script service portal catalog

Ever had the requirement of conditionally making the attachments mandatory on the portal catalog item page?  There is the attachment variable but I've seen business reject it as an option more often than not and there are multiple posts on the commun...

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How to export or download a custom application between ServiceNow instances?

Hi all,I created a custom application in ServiceNow and I want to download or export it from another instance.What is the correct method to move or download a scoped application using an update set or application file between two ServiceNow instances...

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Flow Designer Subflow: “If Contact Exists” Condition Always Evaluates False After Contact Creation

Hi Community,I’m working on a Flow Designer subflow that handles Contact and Case creation when a new email is received via the email channel in ServiceNow CSM.Here’s the logic: Below condition is evaluated as false, even new contact record is create...

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Populate only required groups

Hi Community, For one of the catalog items, we have a variable named "groups", and the available choices for this variable are maintained in the question_choice table. The variable type has been set to List Collector, with the List Table configured a...

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How to Make future catalog task & RITM read-only after 2nd catalog task in catalog item

Dear Community, I have a catalog item , after submission of this , it generates total 5 catalog tasks, what i want is when the 2nd task short description of task " Agreed date completed" is closed, i want to make future catalog tasks and RITMs variab...

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• Service Catalog

ServiceNow Flow Designer - Make api call 3 days before the start date

I need help to figure out exact flow designer steps for the following requirementCatalog item variable : Start_date = 26th Decneed to make an api call in flow 3 days before the above start date, means it should make api call on 26-3 = 23rd Dec 2025cu...

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Connecting ServiceNow to a Certificate Based SMTP relay Exchange Connector

When configuring a Certificate based SMTP relay connector in Exchange as per this article: How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Learn Is there any way to specify a certificate...

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workspace form 漢字のひらかな表示

Workspace のフォームで、漢字を入力した際に「ふりがな（ひらがな）」を自動補完したいと考えています。ただし、外部のAPI（例えばYahoo日本語変換APIなど）を使用せずに、ServiceNowの中だけで実現する方法を探しています。何か良い方法や実装例をご存知の方がいれば、ご教示いただけると助かります。

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How are records in SCCM when servicenow CI is set to retired? are they deleted so that import never

We want the computer object in SCCM to be deleted when the CI is set to retired in Servicenow. want to know how is this managed generally?

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is it possible to add a list collector to the incident form?

I want to create a new further category field in the incident form which contains a list of choices the users can select from based on the category software but the user should be available to select multiple at the same time. Is it possible to use l...

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Implementing CSDM

Hi Community,For those who have implemented or are actively adopting the Common Service Data Model (CSDM), I’m interested in learning from real-world experience this go around. What were the top three challenges you encountered during your CSDM imple...

• Question

"Download PDF" UI action in Workspace

Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...

• Question

Auto approve CEO requests using flow designer

Good morning,  Im facing an issue here, Im trying to create a flow that auto approve all tickets being created by/or on behalf of our, but it is still does not work. I did create a business rule which is working fine, but it does not exclude the user...

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