ServiceNow Community

Background Scripts: The First Place to Go When Something Breaks in ServiceNow!!

Background Scripts: The First Place to Go When Something Breaks in ServiceNow Real Production War Stories and Why This Tool Deserves MVP Status Background Scripts Troubleshooting ITOM Developer Tips Production Stories Let me ask you something. ...

Article

Script help - Incident will not resolve or close

Hello!so we have an odd one we are trying to sort outhere is what is happeningwe have some sites that we support have an end of day process, if they fail to complete the Help Desk is notifiedfor the longest time the help desk would manually create a ...

Question

How to change the greeting message in now assist teams

Hello Everyone,I want to know where the greeting message was configured for now assist in teams. I've checked in the Now assist in virtual agent assistant and other assistant as well, but the greeting message which configured is different. Is there a...

Question

Article10_TM : AWA(Advanced Work Assignment) with On Call Scheduling

Use Case: There is a ServiceNow group receiving N number of incidents everyday. Team works 24/7 across 3 different shifts. Incidents are currently being assigned by the resource manager based upon the availability of team members.User Criteria- Incid...

Question

Variable Value within an HTML Variable

I have an HTML variable containing the code below, but I need to insert the value of another variable into this HTML code so that when the catalog item is loaded on the portal, the value of the variable appears. Could someone help me?Replace Nome do ...

Question

SOW - Missing ability to 'Create new list'

Hello,Service Operations Workspace should allow for users to create lists. Currently in 'My Lists i dont have ability to Add new List, Is there any way to add option to create new List

Question

HR Case Creation for Alumni/Terminated Employees via Outlook Forwarding

We have a requirement in ServiceNow HRSD to support alumni/terminated employees who are no longer active users in the system.These former employees need to contact HR using their personal email accounts. Because these users are inactive and cannot ac...

Question

LDAPS Connection Error - Unknown Hostname

I've been trying to connect with LDAPS without any luck. Our current connection to LDAP works completely fine if we use the IP address with the following format ldap://192.158.1.38:389/ After we installed the certificate I'm facing the following erro...

Question

Resolved! Automated Responses on Smart Assessment do not correctly populate an answer

I'm trying to meet a requirement to automatically answer some questions in a GRC Smart Attestation for a Control. Use case 1: I have a radio button question with 2 answers (Yes/No) (Question 1). Then I created another radio button question with the ...

Question

IRE engine is not working in on before transform script (ignoring all the record )

We did not have any issues in our lower/prod environment using the IRE traditional transform strategy for the last few years. We came know about the IH-ETL and we installed this in our lower/prod environments (July 2025) and later came to know about...

Question

Brad Bowman MVP 2026: My Community Power

I am honored to be a 6-time ServiceNow MVP, but the real reason I keep showing up is simple: the Community. I focus my contributions on real-world problems and questions that spark curiosity—those “is this even possible?” scenarios. I love turning ...

blog

ITSM Agent Mobile (offline) - issue with assigned_to

Hello All, We have the issue with assigned_to in offline mode: when agent uses the reassign function (reassign incident, reassign incident task and etc) and changes the assignment_group, the assigned_to is not populated with corresponding members of...

Question

Portal Form Fields

What is the use of Catalog home page and Catalog category home page fields on portal form

Question

Resolved! Microsoft AD Spoke : "Does group exist?" always fails if group doesn't exist

Hello everybody, We are trying to automate AD group creation using Microsoft AD Spoke V2.Before to attemp creation, we want to check if group exists.If group exists, the action "Does group exist?" returns "true" and stops succefully.If group is missi...

Question

Information - Nextthink Servicenow integration

Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...

Question