ServiceNow Community

How to share a KMF generated AES Key with a third party system for decrypting the REST Response

We are using the ServiceNow Key Management Framework (KMF) to encrypt the outbound REST API responses using a symmetric AES key and need the third party system to decrypt the payload. When an AES key is generated using KMF, what is the recommended or...

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Getting error after creating user in ATF

Hello community, I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonati...

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Where I can find the Lab exercises for CSA Certification

Hi All, Can someone point me in the right direction to CSA Certification Lab exercisesThanks in Advance! Syed

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Now Assist Panel Not Loading

Hello,After being provisioned a Now Assist instance by ServiceNow, I am unable to get the Now Assist panel to load in the top-right view. I have reviewed and attempted most troubleshooting steps outlined in the following KB articles without success:N...

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Best way to model project lifecycle in ServiceNow SPM

Hello everyone, I’m currently working on an SPM implementation and I’m trying to understand the best way to represent my client’s real project lifecycle in ServiceNow. At a high level, their projects follow this process:Project requirements are gathe...

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New Joiner to Service Now

How to use service now as a new Joiner

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Change Request Legacy Workflow domain condition not honored on insert – BR vs workflow timing.

Hi All,I’m trying to understand the actual behavior of the “Run after business rules” option in legacy workflows, especially around condition evaluation timing.ScenarioChange Request – Standard workflowWorkflow condition uses Domain (e.g., Domain is ...

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Help creating report or dashboard using javascript created today at or before 8:30am?

Hello, I am trying to create report against the table change_request_metric. That returns records in Authorized state, at or before today 8:30am. Also remove duplicate records, in the metric table only return the latest record in authorized. I can g...

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Service Portal Data table from Instance Export Issues

We have an issue where we are using a Data Table from Instance out of the box widget, and the table was pointed to Table A, but most of the columns that we show are from a reference field of Table B. Normally users were able to export the records wi...

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Advanced Work Assignment in CSM Omnichannel

Advanced Work Assignment in ServiceNow CSM An overview of Advanced Work Assignment and its role in omnichannel routing for Customer Service Management. Overview In an omnichannel customer service model, work can arrive through many channels, s...

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How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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Unifying Date Filters for Table-based Data Visualizations and PA Indicators in UI Builder

Hi everyone,I am currently migrating a dashboard from Platform Analytics to UI Builder (Next Experience) for a Project Management (SPM) use case. I’ve encountered a challenge regarding Date Filters and I'm looking for the best architectural approach...

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Getting error to fetch sctask using record query after create user step in ATF

Hello community,I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonat...

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What are best practices and recommendations creating CI for cloud services, like PowerApps

Hi there, Would like to know from our beloved community any best practices or recommendations when creating CIs for cloud services, like Microsoft PowerApps and any application/service created with PowerApps. We are not using Cloud Discovery. I was j...

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Service Now Chargeback models for shared services environment

Hello WDC SNUG,I'm looking for chargeback model templates within the CSDM to evaluate the onboarding of new internal customers with associated project costs.Use Case/Scenario:What will be the business unit’s TCO expenses for using ITSM workflows for ...

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