Incorrect data in Conversational catalog overview dashboard

SavithaG
Tera Contributor

‎02-19-2026 10:52 AM

How is the data for the Conversational catalog overview dashboard updated? Is the data based on the table: Catalog Item Analytics [catalog_item_analytics] and what scheduled job would update the table?

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rpriyadarshy
Tera Guru

‎02-19-2026 06:17 PM - edited ‎02-19-2026 09:00 PM

@SavithaG one of the Important Table for that Dashboard is - 

catalog_item_analytics & catalog_item_non_conversational_reason

 

Scheduled Job :

Update catalog items conversational render type

Update catalog items conversational status

 

rpriyadarshy_0-1771553634111.png

rpriyadarshy_0-1771563591041.png

 

 

Also explore all the JOBS which comes as per below URL. Add your Instance details in Start.

 

/sysauto_list.do?sysparm_query=sys_scope.nameSTARTSWITHConversational%20Analytics&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

 

Regards

RP