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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Resolved! Transform Map Coalesce Fields not Applied post Zurich

We have a weekly transform map that has decided to break one day after updating to Zurich. We have the coalesce fields set to include "assigned_to" but when you check the activity stream of the records created they would jump from one user to another...

  • Question

ServiceNow integration with Microsoft 365

I need to integrateServiceNow HR Service Delivery – Employee Service Center within Microsoft 365 (Teams and Outlook)Is there any documentation to proceed on it.I have already installed plugins  "HR Service Delivery for Microsoft 365"(sn_now_teams_hr)...

  • Question

Servicenow Scripting Question

When an incident is assigned to a group it should be assigned to one person in that group, when thesecond incident is assigned to same group it should be assigned to the second person and like thisthe assignment should be cyclic for every member of t...

  • Question

Install Condition Null on SW Model

Hi AllI've noticed some SW Models have Install Condition Null and I don't know what has caused that as I haven't amended or created any install condition on that SW Model.Where this happens, any entitlement or installs do not reconcile and so are non...

  • Question

The changes made in X form should reflect on Y form

I have two forms X and YBoth forms have similar fileds called compact which needs to be filledIf the filed compact is filled in X form it should automatically get updated in Y when they are linked with the common filed value Sec

  • Question
  • Incident Management

No Teams information in cmdb_sam_sw_install?

We want to run reports for our teams usage as well as rolled out versions, strangely i dont see any teams installs in cmdb_sam_sw_install. I have about 500.000 other entries from publisher Microsoft in there, like Access, OneDrive, Outlook, Excel, Wi...

  • Question

Type field in Emergency change

When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.    

  • Question

Generate PDF file for catalog variables and attach it to RITM

Hello There, I need to create a PDF file with catalog variables and attach it to RITM as a PDF file. Has anyone attempted this before? or do you have any suggestions? Could you please paste the script below if you have done this?

  • Question
  • Service Catalog

Hide uncheck checkboxes inside a multi row variable set

Hello ,  I have a multi row variable set that has check boxes that represent canada provinces, but when only once province is selected the unselected ones show as false. Is there a script to use to hide the false values in the portal and in the back ...

  • Question

Get Familiar with Agentic Workflows & AI Agent

  We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done.   This hands-...

  • Article
  • Support - Customer Enablement
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