Ui actions in workspace

Morning,On a Request for Change record in project workspace, it appears we can only have 3 ui action buttons showing at any given time. We would like to show up to five so that users have clear visibility of their options, but at the minute they are ...

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ServiceNow CSA Discounted Voucher

Hello community,---------------------------------------------------------------------------------------------------------------------------------------Grow your ServiceNow skills with FutureSkills Prime! If you (or anyone you know) are planning to ap...

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ServiceNow Cleanup

I’m looking for ServiceNow‑recommended best practices for identifying and cleaning up obsolete Business Rules, Scheduled Jobs, and Flows.Not just only specific overall ServiceNow Cleanup

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AIOps Tag-Based Alert Clustering – Alerts closing quickly not getting grouped

Hi everyone,I’m working on AIOps alert grouping using Tag-Based Clustering and running into something I’m not fully clear on.In my setup, clustering is enabled with a 30-minute timeframe, and I’m grouping alerts based on Type (Database / TradingSyste...

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Application Navigator Links from Mobile - How to disable?

When users click on a link from a KB that links to the base system, it allows access to the base system application Navigator. Has anyone found a way to outright stop the link from working that points to base system link? 

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I want to display knowledge article based on user language

There is one requirement to show knowledge article to users only of their language on ESC portal (i.e. If user language is Dutch / French then Kb Article should only be visible by user on ESC portal) .  We are using Widget "Knowledge featured article...

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Hide 'global ui action- delete' in custom application

I have scoped table and on the default form view there is global 'Delete' button. I would like to hide that button for all the users.  I have tried to use 'UI action visibilty' tab but it's not working for default view. How to hide that?  Can someone...

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Can we create variable type

Can we create variable type in native view?

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Add attachment upload image and text customization

I'm not able to understand from where we can change the fa-fa image of the attachment picker for the upload. Also, I'm having issues in changing the text that comes after "Choose a file". If anyone has any idea about how we can customize the image an...

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ATF - Set Component Value (Custom UI) for Change Security assessment

I created a ATF to test change request security assessment. Here are the steps:1. Record Query2. Open an Existing Record3. Clicked a UI action:  Clicked UI action 'Security Assessment' on 'change request' form4. Set Component Values (Custom UI)I set ...

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Enhanced Search Improvement

Hi everyone, We need to setup AI Search and the Enhanced Chat Experience on the service portals of a customer. What is required is that in the chat and the search results, if a user asks a question like "Can i take maternity leave", the system not on...

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How to add the copy permalink in view article service operation workspace

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under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2

under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2… instead of real field names. How to get the attribute names ?

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glide.update_set.auto_preview is true still update sets are in loaded state

glide.update_set.auto_preview is true in my system still after retrieving update sets, it remains in loaded state.

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