ServiceNow Community

Missing C3: Collectible Community Cards

I had to move/merge my profile with a new profile. Since, I am not able to view my Cards within the CreatorCon app. Can I find them on a webpage?How can I get them back on the app?

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Modify the label of the Additional Comment tab in Workspace

Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...

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Service Operations Workspace

Inbound email action from a specific domain rather than user

I need some guidance on creating an inbound email action with the following criteria:When an email is received from the domain: @Example.comWith an email subject starting with: SN-APP-INCIt should create an Incident with these values:Assignment Grou...

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Employee Center Quick Link Image Scaling

Hi All - We are in the midst of deploying ECP and setting up a few quick links as test cases however the images are not properly responsive and do not scale well / at all when the browser window size is changed (also when viewed on mobile). Any sugge...

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Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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What is the Enhancement Management process in ServiceNow and what is your practise?

Hi community, I am using Enhancement in SPM. But I am stuck at the overall process, especially on the OOTB state: DraftScopingAwaiting approvalWork in ProgressTesting/QADeploymentClosedHow do you interpret them and how do you use them?

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How model substitutes are supposed to work (OTB)

I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...

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Populating ServiceNow Record Producer's Description Field with Only Answered Questions

Hello, I am currently working with a record producer that contains multiple questions, approximately 40 in total. Depending on the user's response to certain questions, other questions may be unhidden. Once submitted, the record producer creates a ti...

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Modify Service Operations Workspace Schedule Section

Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:

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UI Builder Essentials: Dynamically Binding the List Component With a Data Visualization

UI Builder Essentials Part 3 Table of Contents Create a Page Add a Two-Column Layout Add a Pie Chart to the Left Column Add a List to the Right Column Create a Client State Parameter Configure the Pie Chart to Update the Parameter Bind t...

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Formula Indicator

I am working with a Formula Indicator that has already been created for my company, but I am trying to modify it so I can show a specific assignment group(s) for the Incident/Indicator. Right now, I am building a dashboard that is showing the percent...

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What is the best way to learn ServiceNow?

Please suggest

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Knowledge Feedback Tasks

We have interactive feedback tasks turned on. A KFT is generated whenever an article is marked "not helpful" or receives a rating below 3 stars. We find that users are not submitting comments in the dialog box that appears after giving the article ...

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How i can generate a excel report of ticket Additional Information

Hi Guys, I have a lot of tickets with user Additional Information input of several parameters .And i want to generate it into excel so i can managed and filter the information . Is it even possible? Regards,

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Tracking phone services offered to our employees - software or hardware asset?

Hey everyone! I'm currently trying to figure out how best to handle phone services on my campus. Our university is very much like a small city, only we have a dedicated telecom/ISP. In our case, we offer phone lines to the campus, in the form of of...

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