Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist lets you check out our previously recorded Platform Academy sessions. Enjoy!
2024 - Platform Fundamentals Academy Sessions
 |
December 19th, 2024 - Unlock Platform Fundamentals 2024 in Review On December 19th, our Platform Fundamentals Academy offered a comprehensive recap of the key sessions, features, and use cases shared throughout 2024. Whether you were looking to refresh your knowledge, catch up on missed content, or explore the Platform Fundamentals topics that shaped the year, this session was tailored for you. It was a fantastic opportunity to close out the year with us while staying ahead of the latest advancements in Platform Fundamentals. |
 |
|
 |
November 21st, 2024 - Leverage Now Assist to Summarize ATF Tessts Join Outbound Platform Product Manager Adam Stout and Now Assist Skill Kit Outbound Product Manager Eliza Orchard for an exciting webinar where you will discover how to leverage the Now Assist Skill Kit to build custom Gen AI Skills to generate user-friendly summaries of your Automated Test Framework (ATF) test configurations. During this session, we'll dive into some of the intricacies of ATF, explore the ATF Test Generator (which can produce complex tests that may be difficult to interpret at a glance), and we showcase the new Now Assist Skills Kit. Don't miss this opportunity to enhance your skills and streamline your testing processes! |
 |
|
 |
October 17th, 2024 - Document Management Essentials Senior Product Manager Rahul Mathur led an exclusive session on October 17th, 2024, hosted by our Platform Fundamentals Academy. In this session, participants explored the transformative power of Platform Document Management. They learned how key features like document repositories, version control, sharing permissions, and workflows enhance collaboration and ensure secure, efficient document handling. Attendees discovered how ServiceNow's Document Management solution streamlines file management, boosts productivity and ensures organizational compliance. This was an invaluable opportunity to elevate document lifecycle management processes. |
 |
|
 |
September 19th, 2024 - Subscription Management "Mapping Custom Tables" On September 19th, 2024, during our Platform Fundamentals Academy, we covered managing custom tables in subscription management. We clarified that not all tables starting with "u_" or "x_" are custom and explained exemptions for tables created by ServiceNow features, tracked in specific inventories. The session highlighted the importance of mapping custom tables to subscriptions for accurate reporting and access, with guidance on selecting the right subscriptions. We also provided mapping examples to ITSM, App Engine, and ITOM, followed by a Q&A and additional resources. |
|
|
 |
June 20th, 2024 - Guided Tours & Guided Setups We held a Platform Fundamentals Academy session on Guided Setup & Guided Tours in ServiceNow on June 20th. During this event, participants discovered how these powerful tools can enhance product adoption by simplifying implementation and streamlining user onboarding. This session was an excellent opportunity to elevate ServiceNow expertise and drive organizational success! |
 |
|
 |
April 18th, 2024 - Upgrades in Washington On April 18th, 2024 we held our Platform Fundamentals Academy, where we discussed Upgrades in Washington. In this Academy j |
 |
|
 |
March 21st, 2024 - What's New in Washington - ATF On March 21st, 2024, at our Platform Fundamentals Academy, we explored the latest in the ServiceNow® Automated Test Framework, introduced in the "What's New in Washington" update. This session covered how the framework supports automated testing to ensure system integrity post upgrade or during development and configuration deployments. We also discussed analyzing failed tests to identify and rectify the root causes of failures. This academy offered key insights into leveraging automated testing for maintaining system reliability in the ServiceNow® ecosystem. |
 |
|
 |
February 15th, 2024 - All About Subscription Management On February 15th, 2024, we had an informative session where we focused on "All About Subscription Management." We dove into the essentials of tracking and managing product subscriptions efficiently. This session was your gateway to mastering subscription management, ensuring you leveraged the full potential of your products. It was a fantastic opportunity to learn, grow, and enhance your subscription strategies. Whether looking to update your skills or just stay informed, this session was a must-attend for anyone invested in Subscription Management. |
Prior Platform Fundamentals Academy Sessions by Year
Click on the year below for all Platform Fundamentals Academy sessions held that year.
