"Debt" and the strategy

[dheerajcheepati]

Type of Debt	Manageability Strategies	Upgradeability Strategies	Scalability Strategies	Performance Strategies
Technical Debt	- Regular code refactoring - Adherence to coding standards - Code reviews	- Ensure custom code is compatible with new releases - Modular coding for easy updates	- Design systems for future growth - Avoid hard -coded values	- Optimize code for efficiency - Monitor performance metrics
Configuration Debt	- Use update sets to track changes - Document configurations	- Test configurations against new releases in a sub-production instance	- Use scalable configurations - Plan for increased loads	- Review configurations for performance impact - Optimize workflows and business rules
Customization Debt	- Document customizations - Use version control	- Evaluate customizations for necessity before upgrades - Refactor or remove as needed	- Ensure customizations do not hinder system performance as user base grows	- Limit custom scripts - Use efficient coding practices
Integration Debt	- Use standard APIs and integration patterns - Monitor integration performance	- Test integrations with new releases - Keep integration points updated	- Design integrations to handle increased data volumes and connections	- Optimize integration points for quick data transfer - Use caching where appropriate
Data Debt	- Regular data audits and cleansing - Implement data governance policies	- Ensure data structures are compatible with new releases	- Normalize and index data for efficient access and growth	- Implement archiving and purging strategies - Optimize database queries
Upgrade Debt	- Create a clear upgrade path and schedule - Test thoroughly in a staging environment	- Stay current with ServiceNow releases - Plan for upgrade contingencies	- Upgrade regularly to benefit from performance and scalability improvements in new releases	- Analyse performance before and after upgrades - Address issues promptly
Process Debt	- Continuously review and optimize business processes - Engage stakeholders	- Align processes with new features and capabilities in upgrades	- Design processes that can scale with organizational changes	- Streamline processes to reduce execution time - Automate repetitive tasks
Documentation Debt	- Keep documentation current and accessible - Regular reviews and updates	- Update documentation to reflect changes in upgrades	- Ensure documentation supports scaling teams and knowledge transfer	- Document performance considerations and best practices
Testing Debt	- Implement comprehensive testing protocols - Use automated testing framework	- Include upgrade scenarios in testing plans - Regression testing for upgrades	- Test for performance under load and scalability scenarios	- Include performance benchmarks in testing - Use performance monitoring tools
UX Debt	- Regular user feedback sessions - Iterative design improvements	- Ensure UI/UX is compatible with platform upgrades - Use responsive design principles	- Design UI/UX to accommodate growing user numbers and diverse user roles	- Optimize front-end assets for quick loading - Simplify user interactions for efficiency