What is Admin Experience on the Now Platform®?
Admin Experience features enable admins to discover applications they are licensed for but are not using, adopt and configure applications with a streamlined setup process, manage the day-to-day operations of the platform and installed applications, and understand product usage and optimization opportunities.
Why should you use Admin Experience features?
We've created a journey for admins and platform owners to discover the applications they're currently licensed to, but may not be yet using on their instance. Adoption Blueprints provides maturity journeys based on outcomes your organization would like to achieve so that you can ensure you're getting the full value out of your ServiceNow applications.
We've launched a newly redesigned Application Manager to make managing, installing, and updating applications even easier, providing application details such as release notes, version summaries, logs, and more all in one place.
The new Admin Home page enables admins to focus on their critical tasks with a configurable dashboard and quick views of their instance information and entitled applications.
Who can use Admin Experience?
Before using the Admin Experience applications you should have a solid understanding of the Now Platform, so we recommend you have taken the current ServiceNow Administration Fundamentals On Demand Course on Now Learning and have some experience working on and or administrating a ServiceNow instance.
Personas
Platform Owners
- Owns the ServiceNow roadmap, priorities, and strategy at a customer organization.
- Leads the ServiceNow platform team.
- Critical persona to expand ServiceNow use; monitors platform value and ROI to the organization.
Instance Administrators
- Responsible for the platform's health, security, maintenance, and end-user satisfaction across the platform.
- Hands-on instance configuration, maintenance, monitoring, and stakeholder management.
- Learns new platform and app capabilities to support new implementations and upgrades.
Application Administrators
- Builds or configures new and existing applications by writing code or using low-code tools.
Admin Experience Features
- Admin Center provides a central hub for platform owners and admins to access platform capabilities, discover new applications and features with recommended solutions to achieve business goals, manage and track daily administrative work, and stay on top of high-priority incidents or tasks.
- Application Manager serves as a centralized hub for admins to effortlessly install, update, and manage licensed applications and plugins for their instance.
- Configuration Hub is the centralized location for admins to find admin consoles, drill down into applications by product families, and view relevant tables and records for applications.
- Guided Tours is a feature in ServiceNow that assists users in onboarding and training on processes. It provides step-by-step walkthroughs and interactive tutorials to help users understand and utilize the platform's capabilities. The goal of Guided Tours is to simplify the onboarding process, making it easier for both new and experienced users to navigate and maximize ServiceNow's functionalities. By offering contextual guidance and highlighting key features, ServiceNow Guided Tours improve user adoption and efficiency while reducing the learning curve associated with using the platform.
- Guided Setup allows admins to easily configure any product or application that includes a Guided Setup module. With this feature, organizations can efficiently plan and execute the roll-out of a product, performing essential configurations to ensure a smooth launch of the application.
- Help Center is the next-generation Embedded Help product for configurable workspaces and pages built on the Next Experience UI framework. Help Center provides targeted help content to users in a UI page, based on the user's role.
How do I get started with Admin Experience?
If you haven't taken the ServiceNow Administration Fundamentals course on NowLearning, it is the best place to start. You can also request a free Personal Developer Instance (PDI) to begin practicing what you learned in the training.
A Personal Developer Instance (PDI) is an invaluable resource for admins of all levels, not just beginners. It is essential to ensure that you have access to a PDI throughout your career journey. This will enable you to explore new products and have a reliable baseline instance for reference.
Once you're ready to start administering the platform and you're on the Vancouver release, you can begin working with the Admin Home page to keep track of all your important tasks.
We've created resource hubs for all the products in Admin Experience. If you want to learn more about Admin Home, Application Manager, Guided Tours, etc., use the navigation on this page to access additional resources and gain deeper insights.
