Add workspace to global search drop-down

hvedha
Tera Contributor

‎04-21-2025 04:52 AM

Hi,

Does anyone know how to add the Asset Workspace to the global search drop-down menu?

hvedha_0-1745236110986.png

We have configured as per the below documentation.

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-admin...

 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-admin...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094

 

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-21-2025 07:04 AM

Hi @hvedha 

 

Looks like some cache issue, if you follow the whole process as mentioned in the docs/ KB. Try cache.do and log  login back.

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Dr. Atul G. - Learn N Grow Together
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Md Saquib Ansar
Giga Guru
In response to Dr Atul G- LNG

‎04-21-2025 10:13 PM

Hi,

I am facing the similar issue. @Dr Atul G- LNG Have you tried it in your instance? If you are able to achieve it, Could you please provide us the step by step guide for the same and share a screenshot of the outcome please

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Md Saquib Ansar

‎04-22-2025 06:22 AM

Hi @Md Saquib Ansar 

 

I tried at my end and it is not working, might be some known issue. Log a case for this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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