Clarification on Using Dot-Walking vs. GlideAjax for Displaying Email Field in Form Layout

[azarshaikh9]

If the email field can be displayed using dot-walking in the Form Layout, why is it recommended to use GlideAjax instead? I've been informed that dot-walking isn't possible in client scripts. However, the email field is visible on the form, even when impersonating an ITIL user. Can anyone explain how this is functioning?

[Ankur Bawiskar]

@azarshaikh9 

it happens via the OOB platform behavior when you add dot walked field from reference field. You won't know the code behind this

Whenever caller will change it will fetch the Email of that user and simply display on form.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@azarshaikh9 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.