Adjust glide.system.locale in a prod instance

[BarbaraMM]

Hi All,

For a project our supplier has requested to adjust glide.system.locale system property, to be empty instead of the value we have been user over 7 years.

I have read some not so great things about adjusting this property and it is even stated in the property itself not to adjust it. But is is unclear for me why.

The goal would be to export and import data in a certain format (email and report) and this property is 'in the way' of the format.

Any advice or experience on adjusting this property? 

I've already created a case with Now Support but I am looking for experience with adjusting this system property.

Any help, thoughts or advice is appreciated!

Kind regards, Barbara  

[Vishal Jaswal · Accepted solution]

Hello @BarbaraMM 

You read and understood it right! Not at all recommended to leave empty as then the numbers, currency, date formatting etc. without this property will rely on the browser which will certainly bring data inconsistencies between users.

I would recommend to create script to override the default format like currency, date etc. to generate and export such report.

Let’s hope to see a non development and an easy alternative from ServiceNow support (if any such exists).