Global search only returns incidents
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01-22-2025 10:55 AM
ServiceNow used to return a lot more different types of tickets when searching using partial values/digits, such as "110333" for "CHG0110333," now it only returns Incidents. Not sure when this feature disappeared but people started complaining about this post Xanadu upgrade. Is anyone else facing this issue?
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01-22-2025 09:34 PM
Similar thing has been discussed in below link, it could be good reference points
I hope this helps.