Global search only returns incidents

Imran Giramani1
Tera Contributor

ServiceNow used to return a lot more different types of tickets when searching using partial values/digits, such as "110333" for "CHG0110333," now it only returns Incidents. Not sure when this feature disappeared but people started complaining about this post Xanadu upgrade. Is anyone else facing this issue?

1 REPLY 1

Ct111
Giga Sage

Similar thing has been discussed in below link, it could be good reference points

 

LINK

 

I hope this helps.