Identify the ownership of ServiceNow tables or Modules

[SiddhardhaN]

As ServiceNow is expanding with new functionalities with lot of new modules - it is highly impossible for a single team to own all the modules and tables in the ServiceNow echo systems. Organizations are spinning up small scale teams to own and maintain those new implementations. As it needs continuous collaboration between these teams - it is harder to find the ownership details of new modules / customizations. Wondering if there is a way in ServiceNow to enforce these ownership details to keep up-to-date in system rather maintain in KB articles, which gets faded soon. Any thoughts / suggestions?

[Dr Atul G- LNG]

Hi @SiddhardhaN 

Could you clarify what you mean by "ownership of ServiceNow tables"? From my understanding, the platform's ownership typically falls under the Platform Team or Deployment Team. Are you referring to ownership in terms of:

1. Data Ownership: Responsibility for the accuracy, consistency, and governance of the data within specific tables.
2. Process Ownership: Ownership of the processes associated with the tables, such as incident management or change management.
3. Technical Ownership: Accountability for maintaining, customizing, or managing integrations related to the tables.

[Juhi Poddar]

Hello @SiddhardhaN 

ServiceNow does not provide an out-of-the-box (OOTB) table to manage ownership details for modules and customizations. However, you can create a custom table for this purpose. The table can include the following fields:

• Module Name (reference to the application/module)
• Owner Team (reference to the Group table)
• Primary Contact (reference to the User table)
• Secondary Contact (optional)
• Last Updated (auto-populated).

Hope this helps!

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Thank You
Juhi Poddar