mixed application scope on a form
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04-08-2025 04:31 AM
Hi,
I need some assistance to understand and resolve an issue I've on a platform.
It is about the table cmdb_ci_cm_resource.
Out-of -the-box, this table is in the globale scope.
But in the instance I'm working on, the table is in the scope "Cloud Provisioning and Governance".
I don't know how, when or who the scope of this table has changed.
I've added 3 new form sections on this table. Now, I see that a record for the default view have been created in table sys_ui_form. But this records belongs to the scope "Service Graph Connector for Microsoft Azure".
watching deeper the sections I've created, I see they belongs to the scope "Global".
I've used the Form Builder to create those new sections.
The problem I've now, is that I need to add a related list. But I can't because the default view and the form are not in the same scope. I get the error message :
"Invalid 'Table' selected on the Related List record. The 'Cloud Resource' table is in application 'Cloud Provisioning and Governance', but the current application is 'Service Graph Connector for Microsoft Azure'."
I don't understand how the view has been created in a different scope.
I'm not able to reproduce the error in my PDI.
How can I change the scope of the "default view" in the table sys_ui_form without deleting it and its content and recreating everything? A modified update set or a script can't change the scope.
Thank you for your support

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04-08-2025 04:54 AM
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04-08-2025 05:06 AM
even if the table is in global scope, you can still create form view in another scope
See "sn_customerservice_case" table is in CSM Scope, but if I am in HR Core scope, I can create form view in it
Now the form sections can only be configured in the scope in which the Form view is present.
I created new view on Case table in HR core scope and Form sections are also in HR core scope.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader