Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Preserving user data after clone

Roopa11
Tera Expert

Hi All,

 

From few days our clone not working as expected and as per support if we have to preserve user data in sub prods then it must be added in both preserve and exclude tables, but if we add to exclude table it will not copy new users accounts created.

 

is there any way to achieve both ?

 

Thanks

Roopa

1 REPLY 1

J Siva
Kilo Patron

Hi @Roopa11 

If all of your instances are in sync with the AD/IAM tool, then you can include sys_user table in both the preserve & exclude list.

Or in the other hand, you can manually import the sys_user XML import from production to non prod instances after the cloning.

 

Regards,

Siva