reference qualifier

[JJose]

I want to restrict the groups displayed in the assignment_group field on the incident form using a reference qualifier. However, I am unable to find the dictionary entry for assignment_group in the incident table. I discovered that the reference table is task, which itself references another table. I believe the base table might be sys_user_group, but I am not certain. Can someone provide guidance on this?

[Anurag Tripathi · Accepted solution]

Reference Qualifier is the way to go Mate.

Only tip would be try not to hardcode Groups & if the condition is too long then call a script include. And make sure you test it well. 

[Sandeep Rajput]

@JJose Assignment group field on incident form is derived from the task table (incident is extended from the task table). Hence in order to create a reference qualifier on the assignment group field which works on the incident table, you need to create a dictionary override.

For more information on dictionary override please refer to https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/data-diction...

[JJose]

Many thanks, Sandeep. Before I change any settings, since I am new as well, is this a good approach for my requirement? Are there any additional tips, such as UI policies or ACL rules, to achieve my requirement?

[Anurag Tripathi · Accepted solution]

Reference Qualifier is the way to go Mate.

Only tip would be try not to hardcode Groups & if the condition is too long then call a script include. And make sure you test it well. 

[Anurag Tripathi · Accepted solution]

@JJose  You should mark @Sandeep Rajput's response as correct as well. 

You can mark 2 correct answers to a question.