reference qualifier

JJose
Tera Expert

I want to restrict the groups displayed in the assignment_group field on the incident form using a reference qualifier. However, I am unable to find the dictionary entry for assignment_group in the incident table. I discovered that the reference table is task, which itself references another table. I believe the base table might be sys_user_group, but I am not certain. Can someone provide guidance on this?

2 ACCEPTED SOLUTIONS

Reference Qualifier is the way to go Mate.

Only tip would be try not to hardcode Groups & if the condition is too long then call a script include. And make sure you test it well. 

-Anurag

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@JJose  You should mark @Sandeep Rajput's response as correct as well. 

You can mark 2 correct answers to a question.

-Anurag

View solution in original post

9 REPLIES 9

Sandeep Rajput
Tera Patron
Tera Patron

@JJose Assignment group field on incident form is derived from the task table (incident is extended from the task table). Hence in order to create a reference qualifier on the assignment group field which works on the incident table, you need to create a dictionary override.

 

Screenshot 2024-05-20 at 1.57.09 PM.pngScreenshot 2024-05-20 at 1.57.47 PM.pngScreenshot 2024-05-20 at 1.58.24 PM.png

 

For more information on dictionary override please refer to https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/data-diction...

Many thanks, Sandeep. Before I change any settings, since I am new as well, is this a good approach for my requirement? Are there any additional tips, such as UI policies or ACL rules, to achieve my requirement?

Reference Qualifier is the way to go Mate.

Only tip would be try not to hardcode Groups & if the condition is too long then call a script include. And make sure you test it well. 

-Anurag

@JJose  You should mark @Sandeep Rajput's response as correct as well. 

You can mark 2 correct answers to a question.

-Anurag