When creating a new service item in Production,its throwing an error message

NeelimaV
Kilo Contributor

‎02-06-2025 05:06 AM

When trying to create a new service item ,it is creating a record but showing  two errors - Error Message

Unique Key violation detected by database ((conn=1125814) Duplicate entry 'df6cd8bd83a31e10b93d5a50ceaad32c' for key 'PRIMARY')  and invalid insert.

As this is creating new record ,I think this error is not about duplication issue.Kindly suggest a solution to resolve this issue.Already tried on Sub-prod instance but no luck.

Preview file
28 KB
0 Helpfuls
  • 328 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-06-2025 06:16 AM

Hi @NeelimaV 

Looks like an issue with duplicate name. What you can do, copy the sys id from messages nd by using the SN untils get the record of this sys id and then you can correlate how this dependency/duplication is there.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls