Advanced Work assignment-Automatic assign work items

SontimalliS
Kilo Contributor

Hi community,
In AWA, when I opened work items it showed me state is queued and assignment rule and assigned to field is empty. Even though I assigned queues and assignment rules properly the issue is coming. The rejected field is also true. The agent did not get case. But it is showing rejected true. I would be truly helpful if anyone responds to this.

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