Advanced Work assignment-Automatic assign work items
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
8 hours ago
Hi community,
In AWA, when I opened work items it showed me state is queued and assignment rule and assigned to field is empty. Even though I assigned queues and assignment rules properly the issue is coming. The rejected field is also true. The agent did not get case. But it is showing rejected true. I would be truly helpful if anyone responds to this.
0 REPLIES 0