Agent Chat / AWA

[oseca]

Agent Chat - Virtual agent screen frozen even after Agent accepts the work item/chat from the user.

The user cannot reply via chat bot but agent can still chat via Agent Workspace window.

Any suggestions? Or has anyone experienced this behaviour before?

[Lynda1]

We have this happen randomly.  The team clears out the browser cache and they go to edge://accessibility  or chrome://accessibility and uncheck these two items

Once they started unchecking the two above, this seems to not happen anymore

[oseca]

Hi Lynda,

Thank you for the response. The two check boxes are inactive already, still the problem persists.

I failed to mention that this only happens when I manually assign work item (chat / interaction) to myself.

[Lynda1]

In that case! We do have the same happen to us.  I have not found a fix for this one. I hope someone else chimes in with a solution.

[Danish Bhairag2]

Hi @oseca ,

We are experiencing the same behaviour where the screen gets frozen,agents not able to accept chat,the messages some times not get delivered.

I am not sure if there is a fix already for this or have u found something out.Let me know in case u have any solution.

Thanks,

Danish