Agent chat inbox popup

[Debo8]

Can someone please help me understand if we can customize and add any more details in the agent chat inbox message popup?

Like in the given screenshot, can we add the assignment group also or maybe any other detail?

[ersureshbe]

Hi, Can you refer below link to answer your question?

https://developer.servicenow.com/dev.do#!/reference/next-experience/paris/now-components/now-card/us...