Please suggest how to translate text in Servicenow agent app based on language
Hi, Please suggest, how to translate text(Like Quick links, My items and respective fields) in Servicenow agent app based on language /Thanks
Forum Posts
How to change the icon for the option Busy in the Below Dropdown- in Inbox Page in workspace
Hi All, @Brad Tilton in the above image how to change the icon for the busy option in status field ? ThanksSiva
Reporting on Collaborators in ER Cases
I am trying to report on ER Cases where users from a specific assignment group were added as a collaborator to cases outside of their assignment group. So far, I can add collaborators in a list report, but I can't seem to dot walk on the collaborato...
API Permissions Missing for Sidebar Integration
Hello, our organization is currently looking to integrate Microsoft Teams and the ServiceNow Sidebar. To create the Azure and MS Teams app, we were attempting to follow the directions found in KB1225842, however the broken images are preventing us fr...
How to activate agent workspace in PDI
Hi Team,As part of learning AWA i need agent workspace to be enabled. Can I activate 'com.agent_workspace' in my pdi?I tried to find this plugin in application manger, but am not able to find the plugin.I can see the agent workspace under All workspa...
Resolved! How to display the appointment time slots based on the reason for visit
Hi All, Could any one please share the details on how to configure and display specific timeslots based on the reason for visit? Thank you for your time. Regards,Vamsi
live agent, not pushing chat requests to agents with an presence of Available
Hello,We have configured Live Agent using the Service Operations Workspace; however, we have a problem with it trying to assign agent chats to agents who are offline or unavailable. This is not expected behaviour, the expected behaviour is that it wi...
Agent/Queue availability on chat - help with configuration
Hej all. How/Where do we define 'Availability' on any particular queue?How we want to define it: Every time there's at least one online agent (could be available, away or busy, even when they are handling their maximum capacity), the queue should be ...
Agent can not see Pre- chat survey Response in Agent workspace.
Hello Team, need your help,The agent can not see the Pre-chat response in the agent workspace, How Can I show Pre-chat response given by the requestor to the agent
Advanced Work Assignment with 1 Group assigned to Multiple Queues
Hello!We are looking to expand the use of AWA for our IT Service Desk. They are currently using it for assigning Chats (Interactions) that come in from Amazon Connect Chat. We are looking to expand it to include Incidents, Catalog Tasks, and non-chat...
Make Catalog forms interactive through BOT
Hello Experts, Need your opinion on how the catalog forms can be made more interactive through bot. What are the parameters should be considered to make the forms more user friendly and interactive through bot. Thanks,Sajal
Live Agent Names for separate portals?
Hi all, My company utilizes Live Agent in two portals (HR and ITSM).There is a configuration that toggles whether Agent Names and Avatars can be seen when in a live chat.Our HR team does not want Agent Names and Avatars to be seen for live chats.Our ...
Read the parent value from the company table & then use this in a decision block to direct the use
Hi, Sorry if this is not the right section, I am quite new to Service Now and the Virtual Agent Chat.We have several clients that use the chat function and I want to read the "Parent" value from the Company table and then use the returned result in a...
Resolved! Virtual Agent - Limit the virtual agent based on the users company
Hi, I am trying to limit the virtual agent topics that are shown / allowed to the user based on their company. I know it must exist here somewhere but I just cant find the relevant article. Can anyone point me in the right direction please.
Global Search Configuration
Hi Everyone, I am looking to add a few custom tables from different scopes to the global search functionality. Additionally, I am seeking to add the application scopes needed to the global search dropdown. Could you please guide me through the setup ...
