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ServiceNow Global Search Configuration

Hi Community, I am looking to configure the Global Search display result, As of now in the below image, when i search using a text from the source it displays the "title [yellow]" as the main line with big character size, my requirement is to get the...

Yaswanth_G_0-1709260633347.png Yaswanth_G_1-1709261000302.png
Ya_Ga by Tera Expert
  • 7335 Views
  • 2 replies
  • 1 helpfuls

Resolved! Next Experience Theme

Hi everyone.I need your help, I have two instances, one in development and one in Poroduccion. The development instance is with the usual NEXT Experience theme. The stats of the instance are Vancouver patch4-hotfix1a and the stats of the Production i...

fidel_ey by Tera Guru
  • 861 Views
  • 4 replies
  • 0 helpfuls

AWA is not assigning agent to incident??

I have configured AWA as per mentioned and I made service channel available in presence state even but after raising the incident it's not assigning the person even after checking with group person making him available from workspace??No clue about w...

assignment rule.png group roles.PNG Que.png Schannel.png
KM SN by Tera Expert
  • 652 Views
  • 6 replies
  • 0 helpfuls
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