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Resolved! Live Agent

Even when the Live Agent are available virtual agent is not routing to a proper queue and showing no agents available message. Please help me on this

ritu_saluja by Tera Expert
  • 2583 Views
  • 23 replies
  • 2 helpfuls

Resolved! Regarding agent chat

Hello,I’m currently configuring the Agent Chat functionality.After some testing I noticed that can a agent have a visibility to current queue to check waiting user chatORcan agent once free can go back to queue to pick up a chat, which is waiting.

Vinutha BJ by Tera Contributor
  • 955 Views
  • 3 replies
  • 2 helpfuls

ServiceNow Global Search Configuration

Hi Community, I am looking to configure the Global Search display result, As of now in the below image, when i search using a text from the source it displays the "title [yellow]" as the main line with big character size, my requirement is to get the...

Yaswanth_G_0-1709260633347.png Yaswanth_G_1-1709261000302.png
Ya_Ga by Tera Guru
  • 7832 Views
  • 2 replies
  • 1 helpfuls

Resolved! Next Experience Theme

Hi everyone.I need your help, I have two instances, one in development and one in Poroduccion. The development instance is with the usual NEXT Experience theme. The stats of the instance are Vancouver patch4-hotfix1a and the stats of the Production i...

fidel_ey by Tera Guru
  • 1047 Views
  • 4 replies
  • 0 helpfuls