Agent Chat Reporting - Available Agents

[_benow]

When there are no Agents signed in an online if i initiate a chat the Max wait time message is instantly displayed in the chat window.

Is it possible to report on this.

I would like to be able to see how many chats have been initiated and there are no agents online

Thanks in advance

[Rahul Priyadars]

U can look for data into this table- sys_cs_conversation_task. The SS i shared is of no agent support.

Regards

RP

[_benow]

Thanks Rahul, please expand on what the screenshot is showing?

[Rahul Priyadars]

I would like to be able to see how many chats have been initiated and there are no agents online---> You can fetch report from - sys_cs_conversation_task .

https://YourInstance.service-now.com/sys_cs_conversation_task_list.do?sysparm_nostack=true&sysparm_f...

Regards

RP

[_benow]

Thanks Rahul - will take a look