How to Remove white in SeriveNow Virtal Agent white X. and new ICON or image
@Pankaj15 and if you want to change the icon, please refer to this:
Variable Description$sp-agent-chat-btn-close: url("https://<instance-name>.service-now.com/tack-icon.png");
To use the default image, remove the variable.$sp-agent-chat-btn-open: url("https://<instance-name>.service-now.com/book-icon.png");
To use the default image, remove the variable.$sp-agent-chat-bg: #ff0000;
To use the default background color, remove the variable.
| $sp-agent-chat-btn-close | Image to indicate that the chat window is closed. Use an image URL that contains:
|
| $sp-agent-chat-btn-open | Image to indicate that the chat window is open. Use an image URL that contains:
|
| $sp-agent-chat-bg | Button background color. Use a Hex code to set the color. For example, to use red, enter the following: |
Source: Configure Agent Chat in a portal
I believe I answered all your questions with this, please mark it as solution if it is so. Thank you
Hi @Pankaj15,
Go to Conversational Interface > Settings > Branding and there you have unlimited options how to brand your virtual agent.
Under the branding tab, select your theme and go to Icons to replace the icon and for Colours to change its colour:
Let me know if this helped you
EDIT: added screenshots.
@Pankaj15 I just realised that the close Icon is for closing the conversation, the "X" icon as per your screenshot is a subject to your branding:
And the primary colour (maroon in my case).
