Incident triggered

[velkuruhari]

Hi All,

When any incident is triggered to a team who have only one reporting resource , Is it possible to assign the incident to that resource automatically. Can we achieve this by assignment rules. 

Please let me know in detail steps.

Thanks & regards

Pavithra 

[Ct111]

Check the below assignment rule example for reference.

LINK

I hope this helps.

[Juhi Poddar]

Hello @velkuruhari 

Yes, it is possible to automatically assign an incident to a single reporting resource in a team using Assignment Rules in ServiceNow. Below are the detailed steps to achieve this:

Screenshot1:

Screenshot2:

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[velkuruhari]

Hi @Juhi Poddar 

Thank you for your response.

I have done the same as above mentioned in the screenshot. It is not working for me.

Please find the screenshot attached.

In Script , do we need to add anything?? i have mentioned assignment group,user name and group mentioned. when i create new incident to test it is not assigning to the particular person which i have mentioned in the assignment rule.

Please let me know your inputs.

Thanks

Pavithra

[Juhi Poddar · Accepted solution]

Hello @velkuruhari 

• Ensure that the 'Assigned To' user is a member of the 'Assignment Group.'
• This will only work if the 'Assigned To' and 'Assignment Group' fields are empty.
• Additionally, verify that there are no client scripts or UI policies overriding this behavior.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar