Agent can not see Pre- chat survey Response in Agent workspace.

[Aparna Gurav]

Hello Team, 

need your help,

The agent can not see the Pre-chat response in the agent workspace, How Can I show Pre-chat response given by the requestor to the agent 

[Community Alums]

Hi @Aparna Gurav ,

have you checked if the Configuration was made properly !!

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-i...

[Aparna Gurav]

@Community Alums : I properly configured and apply correct role to the Group.