Sensitive data in agent chat

[Brad Warman]

Hi all,

Our Service Desk have suddenly started seeing the sanitization of email addresses that customers send via agent chat. The message that accompanies the sanitization is "This message was sensitive and has been sanitized.". 

We haven't enabled this feature at all and when I search the sensitive data regexes, they are all set to inactive. Sensitive data detection is also disabled in the conversational interface settings. 

Any ideas on where else to search so that I can disable this?

Cheers,

Brad

[Brad Warman]

Hi @Mary Beth Hutch . Unfortunately I never found the cause, but it didn't occur again so we just put it down to a weird glitch and moved on.

[Mary Beth Hutch]

I got a response to my case; there is a security feature that protects against XML injection; links surrounded by < > will be sanitized